APURBA KUMAR CHATTERJEE
KOLKATA
Summary
13+ years of experience in Last Mile operations in the logistics sector. Manages large teams systematically to ensure shipments are delivered within the shortest possible timeframe while optimizing costs. Recognized several times for strategic problem-solving and data-led execution while working for one of India's top e-commerce brands. I worked on Loss-reduction, Vendor coordination, process training, and business expansion through speeding up delivery in multi-run load execution.
Overview
3
3
Languages
19
19
years of professional experience
Work History
Area Manager
L.M. - PADMA VARIETY STORES
SODEPUR, WEST BENGAL
02.2023 - Current
- Currently handling a team of 600 manpower and taking care of 21K shipments per day in normal condition.
- Taking care of CPS (Cost per shipment) and cost optimization.
- Taking care of all operational matrices (CPD Breach, Reverse breach, escalation, conversion, Fake attempt %)
- Working on different projects to reduce all kinds of losses.
- Taking care of employee engagement activities and uplifting ESAT score.
- Educate my team to improve NPS score.
- Periodically sit with all my team members to discuss the performance and expectations from each employee.
- Conduct several CDP (Career Development Program) to motivate team members.
- I am working in Loss project from Kolkata & South-Bengal span and showing the goodness on the same.
- Vendor and Partner governance & Last Mile delivery optimization.
Hub In-charge
Flipkart
Barasat, KOL
08.2014 - 01.2023
- Handled a team of more than 80 manpower.
- Worked on CPS.
- Worked on Kirana project.
- Working on LCM Kirana (low-cost model) and we have already scaled up LCM to reduce the CPD.
- Excellent score in Hub audit and prepare my team to execute daily operation with nominal error. Achieved 100% score in Pan East on material handling.
- Working on scale up seller in my hub span.
- High employee satisfaction Score.
- E-commerce
Customer Care Executive
GKB Optical
08.2012 - 08.2014
- Assisting customers through call, chat & e-mail.
- We deal with optical products only (Spectacle, contact lens and sunglasses). Helping customers to select the most suitable optical product as per their requirements.
- Assisting optical patients to select the suitable lens as per their prescription.
- Assisting customers to place the order.
- Keeping the update regarding delivery status.
- Coordinating with our stores & logistic department regarding product exchange.
- Communicating with accounts department regarding payment status of orders.
- Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
- Responded promptly and answered/resolved customer inquiries and complaints.
- E-commerce
Customer Care Executive
Firstsource
11.2008 - 08.2012
- We updated ourselves through Vodafone briefing.
- Attained the call of subscribers of Vodafone.
- Provided the information and resolution of their query.
- Understood their requirements.
- Suggested suitable offers and promos.
- Took complaints from customers.
- Escalated the same to the department concerned.
- Suggested the best fit postpaid plans.
- Activated the same if customer interested.
- Helped customer to understand postpaid bills.
- Informed our customer regarding the Value-Added Services.
- Discussed with our client regarding the requirements of customers.
Tele-caller
Vodafone
11.2007 - 11.2008
- Updated through Vodafone briefing.
- Main objective was to migrate the prepaid connections to postpaid.
- Daily basis Called up more than 80 customers to know their requirements.
- According to customer's requirements, a suitable postpaid plan suggested.
- Interested customers provided their documents to our executive.
- After proper verification done the connection migrated to postpaid.
Education
B.A. - Advertising Sales Promotion & Sales Management
Acharya Prafulla Chandra College
01-2004
Higher Secondary -
Sodepur Chandrachur Vidyapeeth
01-2001
Madhyamik -
Swami Vivekananda Seva Samity Vidyalaya
01-1999
Skills
- Advanced Excel
- Google Workspace
- ERP platform
Language Known
Bengali
Hindi
English
Custom
Padma Variety Stores
Personal Information
Father's Name: Lt. Samar Kumar Chatterjee
Timeline
Area Manager
L.M. - PADMA VARIETY STORES
02.2023 - Current
Hub In-charge
Flipkart
08.2014 - 01.2023
Customer Care Executive
GKB Optical
08.2012 - 08.2014
Customer Care Executive
Firstsource
11.2008 - 08.2012
Tele-caller
Vodafone
11.2007 - 11.2008
B.A. - Advertising Sales Promotion & Sales Management
Acharya Prafulla Chandra College
Higher Secondary -
Sodepur Chandrachur Vidyapeeth
Madhyamik -
Swami Vivekananda Seva Samity Vidyalaya