Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Apurva Maske

Pune

Summary

Dynamic Customer Support Executive with a proven track record in the OEM and e-commerce sectors, recognized for effectively managing end-to-end order operations and delivering actionable insights. Expertise in engaging with global customers and utilizing tools such as SAP, Salesforce, and various order lifecycle systems to streamline processes. Consistently exceeds performance targets through a commitment to service excellence and a proactive approach to problem-solving. Known for an energetic and curious mindset that drives continuous improvement and enhances customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Danfoss Industries Pvt Ltd
12.2022 - Current
  • Manage customer orders via MFG Pro and SAP, including order entry, status updates, invoicing, and returns
  • Coordinate with internal teams to handle expedite requests, shipping instructions, and backorders
  • Enter quotes in Salesforce, covering pricing, engineering, and experimental quotes
  • Communicate effectively over email to confirm availability and resolve order-related issues
  • Support high-priority customers like JCB, ensuring seamless delivery and service
  • Track all customer interactions in internal efficiency tools and weekly reports

Customer Service Executive

Tenu E-commerce LLP
10.2020 - 09.2022
  • Resolved customer queries via email and webchat using CRM systems
  • Processed refunds and order modifications swiftly and accurately
  • Escalated priority issues to leadership and collaborated on resolution strategies
  • Supported team training and managed attendance coordination
  • Partnered with field sales teams to drive collection efficiency

Customer Service Executive

Capita India Pvt Ltd
08.2019 - 09.2020
  • Investigated and resolved delivery issues via warehouse coordination
  • Provided live updates on parcel locations and processed business account refunds
  • Maintained accurate customer interaction logs in CRM

Education

MBA - Finance

Mahatma Phule Institute
Pune

BBA -

Sinhgad College of Management
Pune

Skills

Order Fulfillment & Customer Service

Accomplishments

  • Consistently surpassed KPIs, reaching 110% of performance targets
  • Awarded Best Performer of the Month/Quarter on multiple occasions

Interests

Poetry, Process Improvement, Learning New Tools

Timeline

Customer Service Representative

Danfoss Industries Pvt Ltd
12.2022 - Current

Customer Service Executive

Tenu E-commerce LLP
10.2020 - 09.2022

Customer Service Executive

Capita India Pvt Ltd
08.2019 - 09.2020

MBA - Finance

Mahatma Phule Institute

BBA -

Sinhgad College of Management

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Apurva Maske