Aquib Sultan Khan

Life Insurance Specialist | RBC Insurance
Streamlined life insurance operations by managing payments, client inquiries, and policy maintenance to ensure timely renewals and prevent lapses.

• Sent premium notices and invoices; created follow-up tasks to drive timely actions.
• Reconciled payments and reviewed policy history to maintain policy continuity.
• Coordinated excess premium refunds for accurate, timely client reimbursements.
• Handled billing inquiries and transactional requests, delivering prompt client support.
• Communicated directly with clients to resolve issues and process insurance transactions efficiently.
• Resolved Edit Error and EFT reports to uphold policy accuracy and compliance.
• Processed payment and PAC reversals, ensuring precise financial adjustments.
• Managed manual PACs and approvals in RBC Express, maintaining accurate premium flows.
• Met SLA targets while balancing ad-hoc tasks and routine deliverables with quality and efficiency.

Benefits Specialist | Major Clients: Alcon, Novartis, Becton Dickinson
Managed health, welfare, and death benefits, delivering timely support and resolving employee inquiries for high-profile clients.

• Handled benefit requests including death claims, survivor benefits, and leave management.
• Processed HR EFTs and edits to ensure accurate, on-time benefit transactions.
• Verified monthly FM reports to maintain financial data integrity.
• Coordinated death notifications with insurers to expedite claims processing.
• Resolved customer requests via Assist, ensuring precise updates and entries.
• Updated COBRA eligibility data to ensure compliance and benefit accuracy.
• Maintained critical records for audit and reference purposes.

Insurance Operations Specialist: Processed endorsements, verified documents, managed cancellations, and ensured compliance with company and regulatory standards.

• Streamlined the MWS process by routing requests to appropriate departments for timely resolution.
• Executed policy cancellations with client consent, maintaining compliance.
• Validated policy details, handling amendments, cancellations, or insurer follow-ups for missing documentation.
• Maintained accurate records of all policy changes using master Excel tracking.