Aradhana Paul
Gurgaon
Summary
Dynamic professional with expertise in problem solving and operational effectiveness. Proven track record of enhancing customer satisfaction and streamlining service delivery in e-commerce environments. Strong analytical skills and ability to implement efficient processes that drive results.
Overview
1
1
Language
1
1
year of professional experience
Work History
Sr. advisor
concentrix,amazon India
Gurgaon, Haryana
07.2025 - Current
- Handled customer inquiries and complaints, achieving high satisfaction levels through effective communication.
- Leveraged customer handling experience to elevate service quality and address customer needs.
- Utilized Amazon processes to streamline service delivery and enhance operational effectiveness.
- Provided customer support in e-commerce environment, resolving issues to enhance customer satisfaction.
Education
Associate of Arts -
Cathedral Senior Secondary School, Lucknow, UP
Lucknow07-2019
Skills
- Problem solving
- Customer support
- Team collaboration
- Project management
- Data analysis
- Conflict resolution
- Effective communication
- Time management
- Relationship building and management
- E-commerce solutions
Languages
English
Native
Native
Affiliations
- participated in extracurricular activities, volunteered in community and took part in team- based events and projects
Timeline
Sr. advisor
concentrix,amazon India
07.2025 - Current
Associate of Arts -
Cathedral Senior Secondary School, Lucknow, UP