ARADHANA SINGH
New Delhi
Summary
Dedicated banking professional with 5.2 years of experience in providing excellent customer service and high quality financial offering to the customers. Currently working with HDFC Bank Ltd. as Personal Banker at Noida Sector 18 Branch.
Overview
5
5
years of professional experience
10031
10031
years of post-secondary education
1
1
Certification
Work History
Personal Banker Welcome Desk (HNW) Deputy Manager
HDFC BANK LTD
Noida
02.2023 - Current
- Attend and Service the requirements of all Managed High Networth Customers visiting at the Branch
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Assist RMs in servicing the Managed Customer Base in their portfolios
- Handling escalations of Managed Customers for their service requirements
- Assisting RMs with Form filling / completion of documentation for processing of Customer instructions including LC/ BG / Forex transaction documentation
- Resolve Customer complaints received at Branch for Managed Customers.
- Contribute effectively to branch sales through inbound interactions / references / Lobby to cross sell banking products like FD ,Life insurance, MF, CASA
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Branch Relationship Officer
CSB BANK LTD
New Delhi
10.2022 - 01.2023
- Identifies business opportunities by identifying prospects
- Sells products by establishing contact and developing relationship with prospects
- Contribute effectively to branch sales through inbound interactions / references / walking customers
- Maintains relationships with clients by providing supports information and guidance researching and recommending new opportunities profits and services improvements
Sr Sales Officer ( Credit Card )
AU SMALL FINANCE BANK LTD
Noida
02.2021 - 08.2022
- Identify and convert potential customers into credit card holders.
- Collect and verify KYC (Know Your Customer) documents, income proofs, and applications.
- Explain various card features, reward points, annual fees, and eligibility criteria.
- Maintain rapport with corporate HRs and channel partners for recurring leads.
- Ensure all sales practices follow banking regulations and ethical standards.
Education
PGDFM - FINANACE MANAGEMENT
UPRTOU UNIVERSITY
ALLAHABADMA - ECONOMICS
UPRTOU UNIVERSITY
ALLAHABADGRADUATION -
KANPUR UNIVERSITY
ALLAHABADINTERMEDIATE -
UP BOARD
ALLAHABADHIGH SCHOOL -
UP BOARD
ALLAHABADSkills
- Analytical skills
- Communication
- Customer service
- Branch operations
- Cross-selling and upselling
- Banking
- Customer satisfaction
Certification
IRDA CERTIFIED
Languages
- Hindi
- English
- Hindi
Timeline
Personal Banker Welcome Desk (HNW) Deputy Manager
HDFC BANK LTD
02.2023 - Current
Branch Relationship Officer
CSB BANK LTD
10.2022 - 01.2023
Sr Sales Officer ( Credit Card )
AU SMALL FINANCE BANK LTD
02.2021 - 08.2022
PGDFM - FINANACE MANAGEMENT
UPRTOU UNIVERSITY
MA - ECONOMICS
UPRTOU UNIVERSITY
GRADUATION -
KANPUR UNIVERSITY
INTERMEDIATE -
UP BOARD
HIGH SCHOOL -
UP BOARD