Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Arathy Krishna E.R

Arathy Krishna E.R

Kozhikode

Summary

Diligent and ambitious deputy manager with several years of industry experience. Possesses exceptional leadership and conflict resolution skills. Committed to ensuring that all associates deliver the utmost level of customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Deputy Manager

HDFC Bank
kozhikode
04.2022 - 08.2022
  • Included HNI customers in Preferred program to enhance customer experience.
  • Served as primary contact for all financial needs and services, strengthening relationships.
  • Acquired new SA clients while cross-selling banking, life insurance, general insurance, and mutual funds.
  • Delivered personalized service tailored to individual customer needs and preferences.

Key Relationship Manager

ICICI Prudential Life Insurance
kozhikode
07.2018 - 09.2021
  • Cross-sold various life insurance and investment products to new and existing customers across multiple ICICI Bank branches.
  • Identified customer needs and recommended tailored solutions.
  • Maintained ongoing communication with clients to ensure satisfaction and address concerns.
  • Facilitated claim settlements to enhance customer experience.
  • Developed strong relationships with bank employees to deliver effective investment solutions.
  • Researched consumer markets, identifying emerging opportunities for product enhancement and service delivery.

Education

Master of Science - Management

Coventry University
London
10-2023

PGDM - HR&Marketting

SCMS Cochin School of Business
Cochin
04-2018

B.COM - Computer Science

Carmel College
Mala
04-2016

Skills

  • Customer relationship management
  • Financial needs assessment
  • Insurance product knowledge
  • Cross-selling strategies
  • Tailored service delivery
  • Market research
  • Client retention strategies
  • Sales forecasting

Certification

  • Certified CMI Level 7 Certificate in Strategic Management and Leadership Practice.

Timeline

Deputy Manager

HDFC Bank
04.2022 - 08.2022

Key Relationship Manager

ICICI Prudential Life Insurance
07.2018 - 09.2021

Master of Science - Management

Coventry University

PGDM - HR&Marketting

SCMS Cochin School of Business

B.COM - Computer Science

Carmel College
Arathy Krishna E.R