Diligent and ambitious deputy manager with several years of industry experience. Possesses exceptional leadership and conflict resolution skills. Committed to ensuring that all associates deliver the utmost level of customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deputy Manager
HDFC Bank
kozhikode
04.2022 - 08.2022
Included HNI customers in Preferred program to enhance customer experience.
Served as primary contact for all financial needs and services, strengthening relationships.
Acquired new SA clients while cross-selling banking, life insurance, general insurance, and mutual funds.
Delivered personalized service tailored to individual customer needs and preferences.
Key Relationship Manager
ICICI Prudential Life Insurance
kozhikode
07.2018 - 09.2021
Cross-sold various life insurance and investment products to new and existing customers across multiple ICICI Bank branches.
Identified customer needs and recommended tailored solutions.
Maintained ongoing communication with clients to ensure satisfaction and address concerns.
Facilitated claim settlements to enhance customer experience.
Developed strong relationships with bank employees to deliver effective investment solutions.
Researched consumer markets, identifying emerging opportunities for product enhancement and service delivery.
Education
Master of Science - Management
Coventry University
London
10-2023
PGDM - HR&Marketting
SCMS Cochin School of Business
Cochin
04-2018
B.COM - Computer Science
Carmel College
Mala
04-2016
Skills
Customer relationship management
Financial needs assessment
Insurance product knowledge
Cross-selling strategies
Tailored service delivery
Market research
Client retention strategies
Sales forecasting
Certification
Certified CMI Level 7 Certificate in Strategic Management and Leadership Practice.