Arati Amol Malvankar

Results-oriented Training and Quality Manager with 3 years of experience leading quality assurance and developing innovative training programs to drive operational excellence. Proven success in implementing quality management systems. Adept at leveraging Lean methodologies and fostering a culture of continuous improvement to enhance product quality and workforce competence.Develop a team environment that values diversity and uses various individual’s strengths to the benefit of the team. Review department results data and work to develop action plans to improvise on Customer Satisfaction/ NPS/ Representative satisfaction.

Assistant Internal Dispute Team to provide case summaries and recommendations to resolve external complaint cases.

• Implemented innovative teaching techniques to improve learning experiences.
• Collaborated with management to align training with organizational goals.
• Conducted workshops to enhance team performance and engagement.
• Developed training materials for diverse employee skill sets.
• Facilitated onboarding sessions for new hires in various departments.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.

• Coordinated cross-departmental projects to enhance operational efficiency and collaboration.
• Developed strategic plans to align departmental goals with organizational objectives.
• Implemented process improvements to streamline workflows and reduce redundancies.
• Analyzed data trends to support decision-making and resource allocation efforts.
• Assisted the internal complaints management team to provide recommendations.

• Managed customer accounts to ensure timely payments and resolve disputes.
• Communicated effectively with clients regarding payment plans and outstanding balances.
• Assisted on higher buckets to improvise on the Net roll loss.
• Best performance award received for best Cure rate.

• Managed recruitment processes and coordinated candidate interviews.
• Developed employee onboarding programs and training materials.
• Facilitated performance reviews and employee feedback sessions.