Aratrika Bose

Over the past year, I have successfully handled and resolved more than 250 plus support tickets, consistently delivering effective solutions to customer issues. My efforts have been met with positive feedback and appreciation from clients, reflecting their satisfaction with the quality and responsiveness of the support provided.

In parallel with my support responsibilities, I completed certification courses for Microsoft Azure AZ-900 and AZ-104 to deepen my understanding of Azure services. I actively engaged in multiple proof-of-concept (POC) projects to strengthen my practical knowledge of various Azure offerings.

As part of my role, I provided Azure infrastructure support during assigned shifts, promptly resolving critical issues raised through support tickets. This included troubleshooting and resolving problems related to Virtual Machines (VMs), SSL certificates, Azure Virtual Desktop (AVD), Virtual Machine Scale Sets (VMSS), Application Gateway, App Services, and IIS Web Servers.

Additionally, I handled support requests related to Microsoft 365 (O365/M365), storage accounts, Azure reservations, and backup configurations. I also managed user access by assigning appropriate IAM roles based on business requirements, ensuring secure and efficient resource management.