Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
References
Timeline
Generic

ARAVIND SREEKUMAR

Trivandrum

Summary

Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Resmed Somnoware
Trivandrum
01.2020 - Current
  • Assisted customers with troubleshooting software and hardware issues.
  • Facilitated root cause analysis for technical problems and implemented corrective actions.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Collaborated with teams to solve technical customer problems across product suites.
  • Collaborated with developers to resolve recurrent faults.
  • Assisted users with password resets and account lockout resolutions.
  • Resolved complex technical problems through root cause analysis techniques.
  • Provided remote assistance to end-users when needed.
  • Monitored ticketing system queues for incoming requests from customers.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.

Human Resources IT Recruiter

Palnar Transmedia
Trivandrum
07.2019 - 01.2020
  • Managed communication with candidates throughout the recruitment process to maintain engagement.
  • Stayed up-to-date with current recruiting trends and technologies to enhance recruitment efforts.
  • Maintained applicant tracking system database by entering, updating, and retrieving information related to candidates.

Customer Service Executive

Security Iris
Trivandrum
08.2018 - 06.2019
  • Ensured that all customer queries were handled quickly and professionally.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided technical support when necessary to resolve complex problems.
  • Performed follow-up calls to customers regarding their inquiries or orders.

Service Engineer

T V Sundram iyengar
Trivandrum
01.2014 - 01.2015
  • Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
  • Collaborated closely with other departments such as sales, marketing and engineering.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.

Education

Bachelor of Engineering Technology - Automobile Engineering

Noorul Islam College of Engineering
Kanyakumari ,Tamil Nadu
09-2013

Skills

  • Technical troubleshooting
  • Root cause analysis
  • Remote desktop support
  • Network troubleshooting
  • Problem solving
  • Time management
  • Multitasking Abilities
  • Organizational skills

Websites

Certification

  • Completed B1 level German Language course
  • Cyber Security Awareness Certificate

Languages

Malayalam
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2

References

References available upon request.

Timeline

Technical Support Engineer

Resmed Somnoware
01.2020 - Current

Human Resources IT Recruiter

Palnar Transmedia
07.2019 - 01.2020

Customer Service Executive

Security Iris
08.2018 - 06.2019

Service Engineer

T V Sundram iyengar
01.2014 - 01.2015

Bachelor of Engineering Technology - Automobile Engineering

Noorul Islam College of Engineering

Similar Profiles

CREATE PROFILE
ARAVIND SREEKUMAR