ARAVIND SREEKUMAR
Trivandrum
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Resmed Somnoware
Trivandrum
01.2020 - Current
- Assisted customers with troubleshooting software and hardware issues.
- Facilitated root cause analysis for technical problems and implemented corrective actions.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Collaborated with teams to solve technical customer problems across product suites.
- Collaborated with developers to resolve recurrent faults.
- Assisted users with password resets and account lockout resolutions.
- Resolved complex technical problems through root cause analysis techniques.
- Provided remote assistance to end-users when needed.
- Monitored ticketing system queues for incoming requests from customers.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Human Resources IT Recruiter
Palnar Transmedia
Trivandrum
07.2019 - 01.2020
- Managed communication with candidates throughout the recruitment process to maintain engagement.
- Stayed up-to-date with current recruiting trends and technologies to enhance recruitment efforts.
- Maintained applicant tracking system database by entering, updating, and retrieving information related to candidates.
Customer Service Executive
Security Iris
Trivandrum
08.2018 - 06.2019
- Ensured that all customer queries were handled quickly and professionally.
- Consulted with customers regarding needs and addressed concerns.
- Provided technical support when necessary to resolve complex problems.
- Performed follow-up calls to customers regarding their inquiries or orders.
Service Engineer
T V Sundram iyengar
Trivandrum
01.2014 - 01.2015
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Collaborated closely with other departments such as sales, marketing and engineering.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
Education
Bachelor of Engineering Technology - Automobile Engineering
Noorul Islam College of Engineering
Kanyakumari ,Tamil Nadu09-2013
Skills
- Technical troubleshooting
- Root cause analysis
- Remote desktop support
- Network troubleshooting
- Problem solving
- Time management
- Multitasking Abilities
- Organizational skills
Certification
- Completed B1 level German Language course
- Cyber Security Awareness Certificate
Languages
Malayalam
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
References
References available upon request.
Timeline
Technical Support Engineer
Resmed Somnoware
01.2020 - Current
Human Resources IT Recruiter
Palnar Transmedia
07.2019 - 01.2020
Customer Service Executive
Security Iris
08.2018 - 06.2019
Service Engineer
T V Sundram iyengar
01.2014 - 01.2015
Bachelor of Engineering Technology - Automobile Engineering
Noorul Islam College of Engineering