ARAVIND SREEKUMAR
Trivandrum
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Resmed Somnoware
Trivandrum
01.2020 - Current
- Assisted customers with troubleshooting software and hardware issues.
- Facilitated root cause analysis for technical problems and implemented corrective actions.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Collaborated with teams to solve technical customer problems across product suites.
- Collaborated with developers to resolve recurrent faults.
- Assisted users with password resets and account lockout resolutions.
- Resolved complex technical problems through root cause analysis techniques.
- Provided remote assistance to end-users when needed.
- Monitored ticketing system queues for incoming requests from customers.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Human Resources IT Recruiter
Palnar Transmedia
Trivandrum
07.2019 - 01.2020
- Managed communication with candidates throughout the recruitment process to maintain engagement.
- Stayed up-to-date with current recruiting trends and technologies to enhance recruitment efforts.
- Maintained applicant tracking system database by entering, updating, and retrieving information related to candidates.
Customer Service Executive
Security Iris
Trivandrum
08.2018 - 06.2019
- Ensured that all customer queries were handled quickly and professionally.
- Consulted with customers regarding needs and addressed concerns.
- Provided technical support when necessary to resolve complex problems.
- Performed follow-up calls to customers regarding their inquiries or orders.
Service Engineer
T V Sundram iyengar
Trivandrum
01.2014 - 01.2015
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Collaborated closely with other departments such as sales, marketing and engineering.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
Education
Bachelor of Engineering Technology - Automobile Engineering
Noorul Islam College of Engineering
Kanyakumari ,Tamil Nadu09-2013
Skills
- Technical troubleshooting
- Root cause analysis
- Remote desktop support
- Network troubleshooting
- Problem solving
- Time management
- Multitasking Abilities
- Organizational skills
Certification
- Completed B1 level German Language course
- Cyber Security Awareness Certificate
Languages
Malayalam
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Timeline
Technical Support Engineer
Resmed Somnoware
01.2020 - Current
Human Resources IT Recruiter
Palnar Transmedia
07.2019 - 01.2020
Customer Service Executive
Security Iris
08.2018 - 06.2019
Service Engineer
T V Sundram iyengar
01.2014 - 01.2015
Bachelor of Engineering Technology - Automobile Engineering
Noorul Islam College of Engineering