Aravind V
Guduvancheri
Summary
Dynamic graduate with a strong foundation in technical skills and a commitment to excellence in customer service. Proven leadership capabilities in developing and guiding teams to meet objectives while maintaining high-quality standards. Experienced in prioritizing tasks and managing responsibilities in fast-paced environments. Recognized for effectively addressing and resolving complex customer support challenges.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Sutherland Global Services
05.2021 - Current
- Delivered excellent customer service by diagnosing and troubleshooting client queries, achieving process SLAs consistently.
- Documented and analyzed call logs to identify recurring trends and implemented self-help documents to speed up resolution time.
- Handled incoming help requests from clients via phone and email, ensuring courteous communication and timely query resolution.
- Followed standard processes and procedures to resolve all client issues effectively and escalated unresolved issues to the team leader.
- Ensured compliance with service agreements to avoid legal challenges and maintained accurate logs and records.
- Assisted clients in understanding product features, navigating menus, and offered alternative solutions to retain business.
- Participated in regular product training to stay updated with changes and improve troubleshooting capabilities.
Quality Inspector
Polyhose
07.2020 - 04.2021
- Ensured adherence to quality standards and inspected products to meet organizational requirements.
- Contributed to maintaining operational excellence by identifying and addressing potential defects in production.
Education
BCA -
Bharath University
01.2020
H.S.C -
St. Mary's Matriculation Hr. Sec. School
01.2017
S.S.L.C -
St. Mary's Matriculation Hr. Sec. School
01.2015
Web Designing -
Anudip Foundation
01.2021
Skills
- HTML5
- CSS3
- Issue resolution
- Technical troubleshooting
- Process improvement
- MS Excel
- MS PowerPoint
- CRM proficiency
- QA methodology
- Ticketing system
- Email writing
- Clerical support
- Time management abilities
- Email management
Hobbies and Interests
- Playing carrom
- Cricket
- Volleyball
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge.
Languages
- English
- Tamil
Personal Information
- Father's Name: G. Venugopal
- Date of Birth: 03/27/98
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Timeline
Customer Service Associate
Sutherland Global Services
05.2021 - Current
Quality Inspector
Polyhose
07.2020 - 04.2021
BCA -
Bharath University
H.S.C -
St. Mary's Matriculation Hr. Sec. School
S.S.L.C -
St. Mary's Matriculation Hr. Sec. School
Web Designing -
Anudip Foundation
Similar Profiles
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
Vinayak ShindeVinayak Shinde
Manager - Global Fin & FPNA at Sutherland Global Services Pvt Ltd.Manager - Global Fin & FPNA at Sutherland Global Services Pvt Ltd.
Vaishnavi JagtapVaishnavi Jagtap
Associate at Sutherland Global ServicesAssociate at Sutherland Global Services
Rahul KhuranaRahul Khurana
Sr Manager Global FP&A at Sutherland global servicesSr Manager Global FP&A at Sutherland global services
M. HARIPRASADM. HARIPRASAD
Manager (Projects) at IMC Pvt LtdManager (Projects) at IMC Pvt Ltd