Aravind Vijayakumar
Process Lead
Bengaluru,KA
Summary
Analytical Process Lead with extensive knowledge of Operations and People Management. Successful at solution-oriented and problem-solving. Well-versed in streamlining and optimizing processes to exceed customer expectations.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Process Lead
First American(India) Pvt.Ltd.
Bangalore, Karnataka
04.2013 - 12.2022
- Developed and implemented performance improvement strategies and plans to promote continuous improvement of Team Strength of 23.
- Lead Transition projects and analyzed data to identify opportunities for improvement.
- Worked with customers to understand needs and provided excellent services.
- Managed team of employees, overseeing training and professional growth of employees.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Provided automation ideas to improve efficiency, eliminate waste and free up labor hours for other needs.
- Monitored SLA's to proactively address bottlenecks and quality issues.
- Created and revised procedures, checklists and job aids to reduce errors and Improve efficiency.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
Subject Matter Expert
First American(India) Pvt.Ltd.
Bangalore, Karnataka
05.2006 - 04.2013
- Designed and Developed electronic maps by coding and analyzing Legal Description given and provided documents from county recorder’s office across all states of USA using ArcGIS and Deed plotter Software.
- Supported productivity increase and business growth through new hire training and mentoring.
- Developed effective training plans based on department needs and objectives.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain 100% customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Accountant
SLN Automobiles (Mahindra Authorized Service Centre)
BANGALORE, KARNATAKA
05.2005 - 05.2006
- Gathered financial information, prepared documents and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Education
Bachelor of Commerce - Accounting And Business Management
RAMNARAYAN CHELLARAM COLLEGE oF COMMERCE
Bangalore 04.2002 - 04.2005
Skills
Operations Management
Accomplishments
- Successful Transition of Two New Products (Sightline & Full Search Team) with accuracy and efficiency.
- Achieved >90% TAT with accuracy and efficiency for Transition Teams.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Process Lead
First American(India) Pvt.Ltd.
04.2013 - 12.2022
Subject Matter Expert
First American(India) Pvt.Ltd.
05.2006 - 04.2013
Accountant
SLN Automobiles (Mahindra Authorized Service Centre)
05.2005 - 05.2006
Bachelor of Commerce - Accounting And Business Management
RAMNARAYAN CHELLARAM COLLEGE oF COMMERCE
04.2002 - 04.2005