RAJDEEP MITRA

key responsibilities for projects

• Lead onboarding across Capgemini and client platforms.
• Act as IT & System Solutions SPOC.
• Manage a team of 8 resources and daily operations.
• Lead audits, quality governance, and SLA compliance.
• Drive workforce planning and billing KPI adherence.

Additional responsibilities

• Conduct interviews and hiring assessments.
• Mentor new hires and support transitions.

Key Achievements

• Value Creator Award for transition support as SPOC.
• Out of the Box Award for rapid resource deployment during transition.

Key Responsibilities

• Managed leadership calendars, meetings, travel, expenses, vendors, events, inventory and reporting.

Additional Responsibilities

• Created SOPs and trained new joiners to production readiness.

Key Achievements

• 2 Rising Star Awards for onboarding & training.
• Rockstar Award for performance and support.

Key Responsibilities

• Managed order fulfilment, SLA/TAT compliance, customer interactions and cross-selling initiatives.
• Maintained productivity dashboards, conducted audits, and delivered SOP/product training.

Key Achievements

• BPS Star Performer Award.
• 2 Special Initiative Awards.
• On-the-Spot Excellence Award.
• 3 Rockstar Awards.

• Managed store operations, inventory, team performance, customer service, supplies, cash flow and P&L.

• Managed shift operations, customer escalations, promotions, inventory and supplier coordination.
• Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
• Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
• Supervised team of 25 staff, delegating tasks and managing schedules to optimise shift efficiency.

• Completed cross-functional training across all major hotel operations.