Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Aravindan S

Aravindan S

Alappuzha

Summary

Dedicated DDI professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
1
1
Certification

Work History

DDI Specialist

Ford Motor Company
04.2022 - Current


  • Working with TCPWAVE/QIP product for the past 1 year.
  • Handle the daily DDI operations work like performing ADDS/DELETES/MOVES in a timely manner on both QIP/TCPWAVE.
  • Proactively handle the Incident tickets meeting the SLA.
  • Developed and maintained courteous and effective working relationships.
  • Reviewing the Infrastructure change request from the customer's to make sure there are no/minimal impact to production.
  • Test/replicate changes in lab before implementing the change request in production.
  • Assisting operations team with creation of bash scripts for easy implementation of bulk changes in both TCPWAVE/QIP.
  • Ensuring pre checks are done efficiently for the change request and made sure everything is documented on the change request form.
  • Help team resolving complex DDI related issues in a timely manner.
  • Experienced with handling DNS cut over from one DNS appliance to another.
  • Monitor and manage the health of DNS/DHCP servers.
  • Coordinate DNS migrations with different teams to ensure minimal impact to production.
  • Document internal process flow in Markdown and share it with the operations team to follow.
  • Assisted team with improving the process/validations done on the ticket tool to make sure there are no/minimal impact to production.
  • Created and shared bash scripts to the team for easily implementation of changes.
  • Created/deployed new VM using VMware.
  • Managing DNS servers in Azure platform.
  • Actively involved in DHCP scope migrations from one DHCP server to another.
  • Involved in DDI operations/planning/engineering activities.

Senior Network Support Engineer

CSS Corp
04.2019 - 04.2022
  • Provide technical support for Bluecat DDI service providers as well as end customers
  • Got promoted from l1 role to l2 within 1 year of operation.
  • Lead the EMEA shift for the past 1.5 years.
  • Received the best performer award twice within the 2 years of my tenure period.
  • Handle escalated tickets from the l1 engineer's.
  • Manages the open queue, assign tickets and mentor the l1's
  • Well-versed with basic Linux commands
  • Provided detailed technical documentation for Upgradation ,Hardware refresh and Maintenance of server's.
  • Oversaw level-1 Engineer's, directing work orders while monitoring performance metrics and consumer feedback.
  • Remotely analyzed and diagnosed complex network/server faults for end-customers, recommending and implementing corrective measures.
  • Provide Root Cause Analysis for Major issues.
  • Actively involved in discussion's with the Team Leader/Manager to make suitable changes to the process which improve the productivity and efficiency of l1 engineer's.
  • Experienced in handling postgreSQL replication/ HA cluster issues.
  • Created Multiple Knowledge Base articles for the customer's as well as for Internal purpose.
  • Lead the Premier Support Team.
  • Actively involved in weekly calls with the Account Executive, end customers for PRS business review.
  • Review the existing cases before the weekly calls with PRS customers, provide an update on the status review calls and help speed up the resolution by escalating it to the PM team if needed.
  • Actively involved in learning new products launched by BlueCat.

Technical Support Engineer

ASM Technologies Limited
11.2017 - 04.2019
  • Providing Technical Support to Infoblox's enterprise and ISP customers worldwide.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues Experience in management and configuration of Infoblox DNS,DHCP and IPAM.
  • Hands-on experience on Infoblox hardware appliances such as Infoblox 800 Series, 2200 Series,4000 Series etc.
  • Recommend new and existing solutions, which involve enhancing application/systems functionality, features and defect repair Managing Internal Lab used for testing and troubleshooting.
  • Experienced in configuring Active Directory Expert in packet analysis using Wireshark.

Technical Support Executive

Phykon Solutions Pvt Ltd
06.2016 - 08.2017
  • US voice process handling both technical and sales queries for an IP solutions provider.
  • Familiar with handling US,UK,Australian and Canadian customers Provide remote technical support for Amcrest customers Document knowledge in the form of knowledge base tech notes and articles.

Education

College Of Engineering Kallooppara

Skills

  • DHCP
  • Bash script
  • Python basic
  • IP Management
  • SNMP monitoring
  • Strong troubleshooting skills
  • Root Cause Analysis
  • DNS implementation
  • Strong Organization Skill
  • Adaptable and Agile
  • Receptive and Resourceful

Accomplishments

  • Supervised team of 3 Level-1 Engineer's.
  • Received the best performer award twice within the 2 years time period.

Certification

CCNA - Cisco Certified Network Associate

Timeline

DDI Specialist

Ford Motor Company
04.2022 - Current

Senior Network Support Engineer

CSS Corp
04.2019 - 04.2022

Technical Support Engineer

ASM Technologies Limited
11.2017 - 04.2019

Technical Support Executive

Phykon Solutions Pvt Ltd
06.2016 - 08.2017

College Of Engineering Kallooppara

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