Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Aravindan S

Aravindan S

DDI SME
Alappuzha

Summary

Dedicated DDI professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

DDI SME

Ford Motor Company
04.2022 - Current


  • Configured and managed DNS, DHCP, and IPAM system (INFOBLOX/QIP/TCPWAVE)
  • Handles the daily DDI operation work like performing ADDS/DELETES/MOVES in a timely manner.
  • Developed automation scripts using Python, bash to streamline DNS and DHCP management tasks.
  • Reduced manual configuration time by 50% and improved network reliability.
  • Assisted the team in resolving incidents related to DNS, DHCP, and network issues.
  • Monitor and Maintain the health and performance of DNS/DHCP servers.
  • Generated DHCP reports and performed subnet cleanup to ensure optimal network performance.
  • Involved in planning,implementing various DHCP options across multiple Sites.
  • Involved in Planning, testing upgrades of various Infoblox appliances.
  • Created comprehensive documentation for server upgrade processes.
  • Collaborate with cross-functional teams to support network infrastructure projects.
  • Reviewing the Infrastructure change request from the LAN planners to make sure there are no/minimal impact to production.
  • Developed and maintained courteous and effective working relationships.
  • Actively involved in planning, scheduling and implementation of changes related to DDI.
  • Experienced with handling DNS cut over from one DNS appliance to another.
  • Involved in discussions related to internal process/validations procedures done on various internal tools to make sure there are no impact to production.

Senior Network Support Engineer

CSS Corp
04.2019 - 04.2022
  • Provide technical support for Bluecat DDI service providers as well as end customers.
  • Managed and resolved escalated tickets.
  • Well-versed with basic Linux commands.
  • Provided detailed technical documentation for Upgradation ,Hardware refresh and Maintenance of server's.
  • Oversaw level-1 Engineer's, directing work orders while monitoring performance metrics and consumer feedback.
  • Remotely analyzed and diagnosed complex network/server faults for end-customers, recommending and implementing corrective measures.
  • Provide Root Cause Analysis for Major issues.
  • Experienced in handling postgreSQL replication/ HA cluster issues.
  • Created Multiple Knowledge Base articles for the customer's as well as for Internal purpose.
  • Lead the Premier Support Team, overseeing operations and ensuring high-quality service delivery.
  • Actively involved in weekly calls with the Account Executive, end customers for PRS business review.
  • Actively involved in learning new products launched by BlueCat.

Technical Support Engineer

ASM Technologies Limited
11.2017 - 04.2019
  • Providing Technical Support to Infoblox's enterprise and ISP customers worldwide.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues Experience in management and configuration of Infoblox DNS,DHCP and IPAM.
  • Hands-on experience on Infoblox hardware appliances such as Infoblox 800 Series, 2200 Series,4000 Series etc.
  • Recommend new and existing solutions, which involve enhancing application/systems functionality, features and defect repair Managing Internal Lab used for testing and troubleshooting.
  • Experienced in configuring Active Directory Expert in packet analysis using Wireshark.

Technical Support Executive

Phykon Solutions Pvt Ltd
06.2016 - 08.2017
  • US voice process handling both technical and sales queries for an IP solutions provider.
  • Familiar with handling US,UK,Australian and Canadian customers Provide remote technical support for Amcrest customers Document knowledge in the form of knowledge base tech notes and articles.

Education

College Of Engineering Kallooppara

Skills

    DHCP

    IP Management

    SNMP monitoring

    Strong troubleshooting skills

    Root Cause Analysis

    DNS implementation

    Strong Organization Skill

    Adaptable and Agile

    Python

    Bash script

Accomplishments

  • Supervised team of 3 Level-1 Engineer's.
  • Received the best performer award twice within the 2 years time period.

Certification

CCNA - Cisco Certified Network Associate

Timeline

DDI SME

Ford Motor Company
04.2022 - Current

Senior Network Support Engineer

CSS Corp
04.2019 - 04.2022

Technical Support Engineer

ASM Technologies Limited
11.2017 - 04.2019

Technical Support Executive

Phykon Solutions Pvt Ltd
06.2016 - 08.2017

College Of Engineering Kallooppara

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Aravindan SDDI SME