Aravindar Dhodlapati

• Achieved Team Quality of over 98% by meticulously auditing the work of team members, ensuring adherence to highquality standards
• Successfully conducted process training sessions for new hires, facilitating their seamless integration into the team and ensuring a smooth transition
• Utilized Salesforce to efficiently handle team queries and raise service requests to onshore teams, contributing to streamlined communication and issue resolution processes
• Proactively managed escalations and conducted refresher trainings for the team, eliminating knowledge gaps and maintaining a high level of expertise among team members
• Efficiently managed the queue and led the team to meet cycle time targets, optimizing productivity and ensuring timely delivery of services
• Demonstrated commitment to transparency and accountability by preparing and sending daily BOD (Beginning of Day) and EOD (End of Day) reports to management, enabling informed decision-making and monitoring of team performance

Processing daily workloads and ensuring that they are completed by EOD.

Meeting RE and Quality Scores.

Punctuality and attendance adherence.

Completion of cases in the queue within the specified time frame.

Participate in compliance trainings and courses.

Constantly looking for ways to improve processes.

Initiating the ideas for automation on different edits.