Aravindkumar S
Chennai
Summary
Detail-oriented Supply Chain Analyst with 5+ years of experience in logistics, customer operations, and data analysis. Skilled in Oracle ERP, Excel, and Power BI with a strong focus on order management, process optimization, and reporting.
Overview
10
10
years of professional experience
Work History
Supply Chain Analyst
HCL Technologies
Chennai
04.2023 - Current
- Managed end-to-end order flow to ensure timely delivery to customers, enhancing customer satisfaction
- Coordinated shipments with warehouse teams to optimize delivery schedules, improving overall logistics efficiency
- Validated customer orders in Oracle ERP to ensure accuracy before processing.
- Collaborated with Sales to enhance accuracy of demand forecasting
- Generated reports for management to support data-driven decision making
- Resolved customer queries by providing accurate product information and support.
Customer Support - Retail
DHL Express India Pvt Ltd
11.2017 - 12.2022
- Resolved customer issues promptly, upholding high service quality standards and fostering customer loyalty
- Assisted customers with inquiries, providing tailored solutions that enhanced overall satisfaction
- Maintained logistics documentation for efficient operations
- Coordinated with freight forwarders and carriers to ensure timely transport of goods, improving delivery efficiency
- Advised clients on various freight forwarding options, including airfreight and seafreight, to optimize shipping solutions.
- Negotiated contracts with third-party providers for shipping services such as airfreight or ocean freight.
- Coordinated the transportation of goods between warehouses or suppliers and customers using various modes of transport including airfreight, road freight, rail freight or sea freight.
Customer Service Associate
Sutherland Global Services
Chennai
08.2016 - 02.2017
- Addressed customer inquiries and processed orders to enhance overall satisfaction and service efficiency.
- Assisted customers with returns, exchanges, and refunds to enhance satisfaction and resolve issues.
- Documented customer interactions in CRM system to ensure accurate follow-up and support.
Education
B.E - Civil Engineering
Anna University
Chennai01-2016
Skills
- Supply chain management
- Order management
- Data analytics
- Excel
- Oracle ERP
- MS Office
- Logistics coordination
- Shipment coordination
- Inventory control
- Freight forwarding
- Documentation management
- Warehouse operations
Projects
- Planner Queue Optimization
- Airwaybill Generation & Reverse Logistics
- EMP- Supply Chain Tool
Languages
- English
- Tamil
Timeline
Supply Chain Analyst
HCL Technologies
04.2023 - Current
Customer Support - Retail
DHL Express India Pvt Ltd
11.2017 - 12.2022
Customer Service Associate
Sutherland Global Services
08.2016 - 02.2017
B.E - Civil Engineering
Anna University