Archana Dandi
Hyderabad
Overview
3
3
Languages
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Debt Recovery Specialist
HDFC BANK PVT LTD
Hyderabad
12.2019 - Current
- Managed overdue account follow-ups under HDFC Bank recovery policies
- Negotiated repayment plans with delinquent customers and guarantors
- Reviewed debt portfolios for collection priority and payment status
- Updated recovery records in bank collection systems
- Resolved customer payment queries with clear communication and professionalism
- Prepared recovery reports for senior management review
- Researched and verified customer information to ensure accurate contact details.
- Maintained detailed records of all collection activities and account statuses.
- Provided timely feedback on collection efforts through daily reporting systems.
- Performed skip tracing techniques to locate missing or hard-to-find customers.
- Evaluated customer responses during negotiations and adjusted approaches accordingly.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Consistently met departmental goals for total number of successful recoveries per month.
- Conducted outbound calls, emails, and letters to customers with overdue payments.
- Identified legal options for recovering past due debts.
- Collaborated with team members to meet or exceed collection goals.
- Coordinated with legal departments for accounts requiring further action.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
Education
B Tech - B Tech
David Memorial Degree & PG College
Hyderabad 05.2016 - 03.2019
Narayana Junior Colleage
HyderabadVijaya Mary High School
HyderabadBachelor of Commerce - Regulatory Affairs
David Memorial Degree & PG Colleage
Hyderabad Skills
- Debt collection
- Recovery systems
- Skip tracing
- Settlement negotiation techniques
- Payment tracking
- Legal recovery options
- Collections reporting
- Customer follow-up
- Team collaboration
- Data analysis
- Time management
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Debt Recovery Specialist
HDFC BANK PVT LTD
12.2019 - Current
B Tech - B Tech
David Memorial Degree & PG College
05.2016 - 03.2019
Narayana Junior Colleage
Vijaya Mary High School
Bachelor of Commerce - Regulatory Affairs
David Memorial Degree & PG Colleage