ARCHANA TIWARI
Operation Manager
G Noida
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Strong operational, analytical, & numerical skills| Ability to coordinate department operations & achieve set targets . Proven ability to lead, influence, & collaborate|Superior customer service skills & strong business acumen .
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Sr EXECUTIVE
PNB Met LIFE Ltd
05.2014 - 11.2016
- Cross Functional coordination with Sales team and operations functions to ensure the business goals are entirely aligned
- Generating leads, managing the transaction process, creating contracts,
- Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources
- Providing solutions for all kind of Service Requests from the clients
- Delivering excellent customer service without compromising business needs
- Establish and maintain effective working relationships with colleagues and customers alike
- Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Executive
INDIABULLS SECURITIES LTD
Gurgaon
01.2012 - 05.2014
- To place orders for clients on Dealing Terminal with very high proficiency in speed and accuracy and generate business by giving high turnover & volume to the company
- Compile daily lists of leads and delegate individual leads to sales team associates
- Handle all administrative duties for the organization and scheduling of client meetings and conferences
- Act as the point of contact among executives, employees, clients and other external partners
- Manage executives’ calendars and set up meetings
- To keep the Sales team updated on the market developments, maintain a good relationship
- Ensuring customer satisfaction by achieving delivery & service quality norms
- Providing value added customer services by attending customer queries and issues
- Work on MIS and generate customer data.
Education
MBA/PGDM - Business
EMPI BUSINESS SCHOOL
01.2010 - 01.2012
BCA - undefined
S.S.Jain Subodh P.G. College, Rajasthan University
01.2006 - 01.2009
Rajasthan 12th Board - undefined
Nitin Girls Sr.Sec.School
01.2005 - 01.2006
10th - undefined
Rajasthan, Nitin Girls Sr.Sec.School
01.2003 - 01.2004
Skills
A keen communicator with excellent team building & management skillsundefined
Accomplishments
- Certification course in Oracle & C++
- Won the first prize in debate and extempore competitions held at Subodh College, Jaipur
- Awarded as leading Champion in Human relation lab program at Empi, New Delhi
- Research on college/Institute about their satisfaction in study environment
- Best Employee award at Pnb Met life for 2 consecutive years
- Associate member of NGO Sewa , Jaipur
Affiliations
Member Scfp (Students Committee for Placement) at (July, 2011 – February, 2012)
Member of Creative Team of Event Management Fest – EMPI (2010)
Declared runner up in Inter School Competition of Gems India – (2006)
Leader of Campus EFP Training Process for Fitness & Activity
Hobbies
Reading Books
Travelling
Team Sports
Additional Information
Address :G 1928, Saya Zion, Gaur City 1, Greater Noida
Maritial Status - Married
Language - Hindi, English
Timeline
Sr EXECUTIVE
PNB Met LIFE Ltd
05.2014 - 11.2016
Executive
INDIABULLS SECURITIES LTD
01.2012 - 05.2014
MBA/PGDM - Business
EMPI BUSINESS SCHOOL
01.2010 - 01.2012
BCA - undefined
S.S.Jain Subodh P.G. College, Rajasthan University
01.2006 - 01.2009
Rajasthan 12th Board - undefined
Nitin Girls Sr.Sec.School
01.2005 - 01.2006
10th - undefined
Rajasthan, Nitin Girls Sr.Sec.School
01.2003 - 01.2004
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