Kavita Singh
Noida
Summary
Dynamic professional with extensive experience at Vedapro Ayurvedic, excelling in customer service and problem resolution. Proven ability to enhance customer satisfaction through effective communication and critical thinking. Skilled in team collaboration, consistently achieving first-call resolution and efficiently addressing customer needs. Committed to delivering exceptional service and fostering strong customer relations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Sr Executive
Vedapro Ayurvedic
Noida
02.2025 - 12.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Health Coach
EOSGlobe (TATA 1MG PSP Process)
Noida
10.2023 - 12.2024
- Guided patients for enrollment in the Patient Support Program (PSP).
- Resolved customer queries through email and call interactions.
- Achieved first-call resolution for incoming inquiries or FRT on emails.
- Communicated necessary details and updates/Followup via email.
Education
B.A (Pursuing) -
Swami Vivekanand Subharti University
MeerutSkills
- Customer service
- Problem resolution
- Excellent communication
- Customer relations
- Critical thinking
- Time management
- Team collaboration
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Personal Information
Hobbies & Interests:
- Reading books
- Photography
- Listening to music
- Interested in learning new tools and technologies
Accomplishments
Awarded at Tata 1mg for successfully identifying and reporting fraudulent and suspicious activities in patient profiles.
Timeline
Sr Executive
Vedapro Ayurvedic
02.2025 - 12.2025
Health Coach
EOSGlobe (TATA 1MG PSP Process)
10.2023 - 12.2024
B.A (Pursuing) -
Swami Vivekanand Subharti University