Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Archi Gupta

Management and Marketing Associate
Aligarh

Summary

Accomplished Senior Executive with extensive experience in sales, operations, and personnel management. Proven ability to transition seamlessly into different roles and drive immediate positive impact. Dedicated to streamlining operations, inspiring teams, and securing market leadership. Demonstrated track record of delivering high-quality results, with strong communication and teamwork skills to achieve organizational objectives and provide exceptional service. Committed to continuous growth and professional advancement, showcasing exceptional research, technical, and problem-solving capabilities with a keen eye for detail and rapid learning aptitude.

Overview

3
3
years of professional experience
2023
2023
years of post-secondary education
3
3
Languages

Work History

Senior Executive

Heels & Feels Ltd.
05.2024 - Current
  • Coordinated cross-functional teams to streamline processes and improve efficiencies
  • Planned and delivered training sessions to improve employees and address areas of weakness
  • Streamlined lead management process, improving lead quality and conversion rates through CRM system
  • Liaised between customers and retail buyers to expedite orders and meet customer demands
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries
  • Collaborated with internal teams such as marketing, sales, IT, and finance to ensure smooth delivery of services and products
  • Surpassed sales goals through implementation of successful marketing strategies
  • Updated system with order specifics and customer details, preferences, and billing information
  • Monitored customer satisfaction levels through surveys and feedback forms
  • Coordinated with internal teams to ensure timely and successful delivery of solution according to client needs
  • Mentored team members and managed employee relationships
  • Answered customer queries and handled complaints

Senior Executive

Vodafone
11.2022 - 04.2024
  • Planned and delivered training sessions to improve employees and address areas of weakness
  • Conducted testing of software and systems to ensure quality and reliability
  • Worked with cross-functional teams to achieve goals
  • Assisted with customer requests and answered questions to improve satisfaction
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
  • Maintained updated knowledge through continuing education and advanced training
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions
  • Identified needs of customers promptly and efficiently
  • Recognized by management for providing exceptional customer service
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Resolved technical queries related to product features, functionality, installation and configuration of software applications
  • Provided technical support to customers via phone, email, and online chat
  • Trained other team members in resolving complex technical issues that require specialized knowledge or skills
  • Assisted customers with troubleshooting network connectivity issues on their computers or other devices

HR Executive

Peritus Inc.
06.2022 - 10.2022
  • Interviewed job applicants to obtain information on work history, education or job skills
  • Sourced, qualified and conducted screening interviews with job candidates
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals
  • Worked effectively in team environments to make the workplace more productive
  • Selected qualified job applicants or referred to managers to make hiring recommendations
  • Analyzed employment-related data and prepared reports

Education

BBA - Entrepreneurship

Sharda University

Skills

  • Project management
  • Cross-functional collaboration
  • Customer service
  • Employee training
  • Conflict resolution
  • Marketing strategies

Accomplishments

  • State level gold medalist for Horse Riding
  • National Level Taekwondo
  • Content writer for travel companies
  • Volunteered for International Student Exchange Program
  • CR for 3 consecutive years for BBA batches
  • Mentored new university batches and guided them with solutions

Timeline

Senior Executive

Heels & Feels Ltd.
05.2024 - Current

Senior Executive

Vodafone
11.2022 - 04.2024

HR Executive

Peritus Inc.
06.2022 - 10.2022

BBA - Entrepreneurship

Sharda University

Similar Profiles

CREATE PROFILE
Archi GuptaManagement and Marketing Associate