Archie Sri
Delhi
Summary
Transformation and capability leader with over 9 years of experience driving enterprise-scale programs across BFSI, FinTech, and technology sectors. Proven track record in stakeholder advisory, capability transformation, and SLA/KPI-driven service delivery within global teams demonstrates a commitment to excellence. Expertise in discovery-led solution design and cross-functional alignment ensures effective program execution while fostering strong relationships with C-suite stakeholders. A solid foundation in compliance-heavy environments enhances the ability to navigate complex regulatory landscapes successfully.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head of People, Strategy & Learning
Extreme Compute, Inc.
Remote
09.2024 - 03.2026
- Led enterprise-wide transformation initiatives, designing and deploying HR and capability infrastructure (HRMS, ATS, LMS, payroll) aligned to business growth and scalability goals for a group companies with the headcount of 75
- Acted as a strategic advisor to leadership, translating organizational objectives into structured workforce and capability roadmaps, handling a portfolio of above 2Cr INR monthly.
- Designed and implemented SLA-driven service delivery frameworks, aligning internal operations with measurable performance outcomes
- Owned end-to-end workforce planning, role structuring, and performance frameworks, improving operational efficiency and accountability
- Established compliance and governance systems with audit-ready controls, ensuring risk mitigation and regulatory alignment
Digital Adoption Lead - Learning & Capability Governance
Barclays
New Delhi, India
10.2023 - 09.2024
- Led training readiness and go-live execution for global programs impacting 500+ employees across multiple departments, ensuring 100% SLA adherence and seamless operational stabilization
- Reduced ramp-up time by 25–30% and improved early-tenure retention by 15–20% through structured onboarding and capability frameworks
- Aligned training delivery with key business KPIs, QA benchmarks, and CX metrics, contributing to 10–15% improvement in quality scores and customer satisfaction outcomes
Assistant Manager - Training & Capability Development
Teleperformance
Gurgaon
07.2023 - 09.2023
- Managed multi-region capability programs (~250 FTEs) across AML/KYC/PEP/Sanctions domains
- Collaborated with stakeholders to define requirements, scope capability initiatives, and improve service delivery outcomes
- Implemented RCA-driven performance frameworks, improving CSAT, QA scores, and operational KPIs
- Enabled customer success and service delivery alignment with client SLAs and performance metrics
- Airbnb - Global Capability Center
Lead - Training, Quality & Capability Governance
Concentrix
Gurgaon, India
04.2022 - 06.2023
- Delivered large-scale onboarding and cross-skilling programs (500+ employees) across telecom and enterprise domains
- Applied ADDIE methodology and performance analytics to improve AHT, FCR, and quality metrics
- (EMEA Banking - UAE HQ)
- Led training initiatives to enhance team capabilities and ensure quality standards.
- Developed and implemented governance frameworks for training and quality assurance processes.
Process Trainer - Capability & Behavioral Enablement
Teleperformance
Gurgaon, India
10.2020 - 04.2022
- Facilitated onboarding and cross-skilling programs for 500+ employees, ensuring alignment with industry standards in telecom and enterprise sectors.
- Analyzed performance metrics and applied ADDIE methodology to drive improvements in average handling time, first call resolution, and quality outcomes.
- Assessed training needs through evaluations and feedback to ensure content relevance and effectiveness.
- Developed and delivered training programs to enhance employee performance and operational efficiency.
Independent HR Recruiter (Freelance)
Freelance
New Delhi, India (Remote)
01.2017 - 09.2020
- Oversaw full-cycle recruiting process to ensure seamless and positive onboarding experience.
- Effectively employed social media and hiring tools such as LinkedIn, Naukri, Monster, IIMjobs, Indeed etc. to identify and engage potential candidates in multiple industry sectors and roles.
- Cultivated comprehensive expertise in hiring practices, recruitment strategies, and staffing industry trends.
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
Education
Bachelor of Arts - Political Science And Government
Hansraj College
Delhi, India01.2022
High School Diploma -
Holy Convent
New Delhi, India01.2019
Skills
- HRMS / HCM Platforms
- ATS
- Payroll & Compliance
- Analytics & Reporting
- Project & Workflow tools
- Learning & Adoption
- Automation tools
- Workday
- Zoho people
- Darwinbox
- Lever
- ADP
- Keka
- Advanced Excel
- Notion
- Confluence
- Jira
- Asana
- MSuite
- GSuite
- Atlassian Suite
- Canva
- Articulate 360
- Stakeholder Management (Executive-Level)
- Discovery & Needs Assessment
- Solution Design & Capability Strategy
- Cross-functional Collaboration
- SLA / KPI-driven Service Delivery
- Workforce & Capability Transformation
- Performance Analytics & Reporting
- Risk, Compliance & Governance
- Friendly, positive attitude
- Motivation techniques
- Influencing others
- Coaching
- Diversity awareness
Certification
- CEFR C2
- Lean Six Sigma Green Belt
- GDPR Trained
Timeline
Head of People, Strategy & Learning
Extreme Compute, Inc.
09.2024 - 03.2026
Digital Adoption Lead - Learning & Capability Governance
Barclays
10.2023 - 09.2024
Assistant Manager - Training & Capability Development
Teleperformance
07.2023 - 09.2023
Lead - Training, Quality & Capability Governance
Concentrix
04.2022 - 06.2023
Process Trainer - Capability & Behavioral Enablement
Teleperformance
10.2020 - 04.2022
Independent HR Recruiter (Freelance)
Freelance
01.2017 - 09.2020
Bachelor of Arts - Political Science And Government
Hansraj College
High School Diploma -
Holy Convent