ARCOT SIVA PRAVEEN KUMAR
HYderabad
Summary
Operations-focused manager with 20+ years’ experience in finance operations and customer success within telecom and ISP sectors. Strengths include revenue assurance, credit control, churn management, billing operations, and accounts payable & Receivables governance. Recognised as Best Team Manager (2017, 2018) and certified in leadership and team management (Dale Carnegie).
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Deputy Manager – Customer Success
Atria Convergence Technologies Ltd
Hyderabad, Telangana
04.2023 - Current
- Led churn management operations for large subscriber base, identifying at-risk customers and coordinating retention drives that reduced monthly churn through structured follow-up and escalation protocols.
- Coordinated cross-functional teams to resolve billing disputes and service escalations, addressing customer retention challenges within agreed turnaround times.
- Drive collection improvement campaigns resulting in consistent reduction of PDD (Post Due Date) outstanding across assigned zones.
- Manage billing accuracy and waiver approval controls, ensuring customers receive correct invoices while protecting revenue from unauthorised waivers or leakages.
- Oversee team productivity through structured daily tracking, performance reviews, and process quality audits.
Deputy Manager – Finance & Accounts
Atria Convergence Technologies Ltd
Hyderabad, Telangana
12.2008 - 04.2023
- Headed accounts receivable and credit control functions — monitoring outstanding balances, initiating collection actions, and coordinating with field teams for recovery.
- Led accounts payable operations covering vendor payment scheduling, invoice tracking, vendor reconciliation, and ensuring no payment delays or disputes.
- Managed end-to-end revenue assurance operations including revenue leakage identification, billing controls, and cash collection oversight across multiple business verticals.
- Maintained General Ledger, performed Bank Reconciliation Statements, and managed Cash Flow monitoring for fund control.
- Ensured compliance with Income Tax filing, GST return working, and TDS provision calculations.
- Handled banking relationships independently — including Letter of Credit (LC) opening and closing, CMS facility setup, Fixed Deposit (FD) creations, and Sweep-In/Sweep-Out arrangements for working capital optimisation.
- Handled LC-based procurement, customs duty payments, and import-related finance coordination.
- Monitored compliance with legal and company policies, addressing violations to uphold standards.
- Utilised problem-solving and issue-resolution strategies to address challenges efficiently and enhance operational effectiveness.
- Facilitated weekly team meetings to review targets, assess performance, and promptly resolve issues.
- Managed team of 36 members across 15 locations, ensuring operational consistency, accountability, and productivity in a geographically distributed environment.
- Conducted performance appraisals, providing constructive feedback and setting goals for team members.
- Provided full audit support for both internal and statutory audits — preparing documentation, resolving queries, and ensuring closure.
- Maintained Fixed Asset Register with periodic verification and depreciation tracking.
- Received Best Team Manager Award two consecutive years (2017 & 2018) for sustained team performance and operational delivery.
Process Associate
Genpact
Hyderabad, Telangana
06.2008 - 11.2008
- Handled finance and accounts process operations in a structured BPO environment with strict quality and productivity benchmarks.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Accounts Executive
Beam Cable Systems Pvt. Ltd.
Hyderabad, Telangana
07.2004 - 06.2008
- Managed day-to-day accounts operations, including ledger entries, bank reconciliation, cash collections, and vendor payments, ensuring accurate financial records for a cable network company.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Collected and maintained accurate data needed for effective forecasting.
Education
Bachelor of Commerce (B.Com) -
Osmania University
Hyderabad01-2002
Intermediate -
Board of Intermediate Education
01-1999
SSC (10th Standard) -
Board of Secondary School Education
01-1997
Skills
- Churn Management & Retention
- Collections & Receivables Management
- Credit Control & Risk Management
- Revenue Assurance & Controls
- Billing Controls & Waiver Management
- PDD Reduction & Cash Collections
- Cash Flow & Cash Controls
- Customer Success Operations
- Operational Process Improvement
- Stakeholder & Branch Management
- Team leadership
- General Ledger & Bank Reconciliation
Certification
Dale Carnegie Certified – Elevate: Driving Trust, Engagement and Results (Leadership Training Programme)
LANGUAGES
Telugu (Native) | Hindi (Proficient) | English (Proficient) | Tamil (Working Knowledge)
CERTIFICATIONS & AWARDS
Best Team Manager Award – Atria Convergence Technologies Ltd, 2017 & 2018 (two consecutive years)
Disclaimer
I hereby declare that the information provided above is true and accurate to the best of my knowledge.
Interests
- Listening Music
- Playing and watching Cricket
Timeline
Deputy Manager – Customer Success
Atria Convergence Technologies Ltd
04.2023 - Current
Deputy Manager – Finance & Accounts
Atria Convergence Technologies Ltd
12.2008 - 04.2023
Process Associate
Genpact
06.2008 - 11.2008
Accounts Executive
Beam Cable Systems Pvt. Ltd.
07.2004 - 06.2008
Bachelor of Commerce (B.Com) -
Osmania University
Intermediate -
Board of Intermediate Education
SSC (10th Standard) -
Board of Secondary School Education