MOHAMMAD AREEB ULLAH
South Delhi
Summary
Resourceful Senior Customer Service Associate known for high productivity and efficient task completion. Specialized skills include conflict resolution, customer relationship management, and process improvement. Excel in communication, empathy, and adaptability to ensure positive customer experiences and team cohesion. Committed to leveraging these abilities to enhance customer satisfaction and support organizational goals.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Associate
WNS Private Limited
Gurugram
07.2024 - 11.2025
- Provided call, chat, and email support to address customer inquiries.
- Streamlined communication between customers and internal teams to enhance collaboration and resolve issues promptly.
- Trained junior associates, which contributed to stronger overall team performance and service delivery.
- Conducted regular follow-ups to increase customer satisfaction and improve retention rates.
- Ensured information accuracy through diligent research practices.
- Utilized CRM software to track interactions and maintain precise records.
- Analyzed customer trends to identify strategic improvement opportunities.
- Delivered product knowledge support to empower customers in decision-making.
Customer Support Executive
Policybazaar.com
01.2023 - 01.2024
- Collaborated cross-functionally to resolve complex customer issues, improving satisfaction.
- Managed customer inquiries through CRM systems to enhance support efficiency.
- Executed follow-up calls to address concerns and prevent escalations.
- Gained in-depth understanding of product offerings to assist customers.
- Trained and supported new hires.
Collection Executive
Orion IT Services
01.2022 - 01.2023
- Secured timely payments by implementing follow-up strategies.
- Managed collections process to enhance client satisfaction.
- Developed strong client relationships to foster trust and loyalty.
- Improved collection processes.
Education
Bachelor of Computer Application -
Invertis University
01.2020
Intermediate -
Bishop Conrad Senior Secondary School
01.2017
High School -
Bishop Conrad Senior Secondary School
01.2015
Skills
- Customer communication
- Conflict resolution
- Process improvement
- Training and development
- Team leadership
- Communication skills enhancement
Hobbies and Interests
- Travelling
- Motorbikes
- UI & UX Design
- Watching Movies
Timeline
Senior Customer Service Associate
WNS Private Limited
07.2024 - 11.2025
Customer Support Executive
Policybazaar.com
01.2023 - 01.2024
Collection Executive
Orion IT Services
01.2022 - 01.2023
Bachelor of Computer Application -
Invertis University
Intermediate -
Bishop Conrad Senior Secondary School
High School -
Bishop Conrad Senior Secondary School