Hi, I’m
Arfi Datta
Kolkata
Summary
To secure a Desktop Support Eng. L2 role in a dynamic environment where I can utilize my technical expertise to provide top-notch support and enhance end-user experience.
Experienced network engineer with a strong background in troubleshooting and maintaining complex networks. I am seeking a position as a Desktop Support Engineer to leverage my technical skills and provide excellent customer service. Proven ability to effectively communicate with users and resolve technical issues promptly. Ready to contribute to a dynamic IT team.
Overview
9
years of professional experience
1
Certification
Work History
SHRO SYSTEM PVT LTDKolkata
Desktop Support Egg L2
04.2021 - Current
Job overview
- Addressing user requests for hardware, software, and networking
- Guiding customers through the process of installing applications and computer peripherals
- Diagnosing problems of specific questions asked
- Identifying problems and troubleshooting the same
- Working on system updates and changing the new and upgraded hard drives
- Maintaining the IT Asset documentation
- Consulting with the software development team, internal users, and clients to support the application performance
- Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer
- Keeping a record of configuration changes and scheduling application updates
- Documenting processes and monitoring application performance metrics
- Providing front-end support to clients and colleagues in other departments
- Understanding the business process and implementing it into the new software
- Setting up desktop computers and peripherals and testing network connections
- Training end users on using computer hardware and software
- Extending computer support for systems’ software and hardware.
ZOPHOP TECHNOLOGY PVT LTDKolkata
Senior FME (Tech support)
05.2018 - 03.2021
Job overview
- Assisted in the resolution of ETM Machine and DOA issues
- Acknowledged the sources for obstructions/breakdowns and took steps to repair the equipment via troubleshooting tools
- Evaluated application problems and provided timely solutions
- Collaborated with the Customer Support Team to resolve problems
- Rendered high-end technical support across multiple servers while maintaining high customer satisfaction
Onward E serviceKolkata
Technical support engineer
05.2017 - 08.2017
Job overview
- Support retail-like Reliance Digital, tends, and JIO center, solve network-related issues, and support POS devices.
- Ascertained client concerns, resolved issues on the spot, and provided superior customer service.
Wish net Pvt LtdKolkata
Technical Support Engineer
01.2016 - 12.2016
Job overview
- Investigated the client's issues as soon as possible and followed up with recommendations and action plans
- Worked at the ISP level and kept records up to date at all times; provided reports and supplied data to meet the needs of the customer's report.
Education
Jaipur National UniversityKolkata, India
Bachelor of Computer Application from Computer Application
01.2018
University Overview
A Bachelor of Computer Application (BCA) is a three-year undergraduate degree program that provides students with a foundation in computer applications and prepares them for careers in IT. The program covers programming, information technology, and computer applications, and students learn about various domains.
Elite Polytechnic InstituteKolkata, India
Diploma Engineering from Computer Science and Technology
05.2014
University Overview
A polytechnic diploma in engineering is a technical course that provides students with the basic knowledge and skills needed for a career in engineering.
Nabagram VidyapithKolkata, India
Higher Secondary Certificate from Higher Secondary
01.2013
Nabagram VidyapithKolkata, India
Madhyamik Certificate from Madhyamik
05.2011
University Overview
Madhyamik is a centralized examination conducted by the West Bengal Board of Secondary Education in West Bengal, India, at the end of the 10th year of school education.
Skills
- Network troubleshooting
- Time management and prioritization
- Adaptability and flexibility
- Problem solving
- System administration
- Documentation skill
- Customer service
- Software installation
- Verbal and written communication
- Desktop technical troubleshooting expertise
- Customer service oriented
- Strong communication skills
- Problem-solving abilities
- Attention to detail
- Team-player mentality
- Technical support
- IT asset management
- Computer skills
- Multitasking
- Microsoft office
- Organizational skills
Certification
- Master's in Network Administration, Jetking, 11/2015, I am proud to hold a Master's in Network Administration certification from Jetking, a trusted authority in the field. This certification has equipped me with the skills and knowledge needed to effectively manage and optimize network systems, ensuring smooth and efficient operations.
- Windows 11 for IT Support Advanced Troubleshooting, LinkedIn, 11/2024, https://hsbcmy.sharepoint.com/:b:/r/personal/subhasish_rakshit_hsbc_co_in/Documents/SHRO/SHRO%20Training%202024/Certificates/Arfi%20Datta/CertificateOfCompletion_Windows%2011%20for%20IT%20Support%20Advanced%20Troubleshooting.pdf?csf=1&web=1&e=3oFrKw
- Learning Jira Cloud Edition, LinkedIn, 04/2024, https://hsbcmy.sharepoint.com/:b:/r/personal/subhasish_rakshit_hsbc_co_in/Documents/SHRO/SHRO%20Training%202024/Certificates/Arfi%20Datta/CertificateOfCompletion_Learning%20Jira%20Cloud%20Edition.pdf?csf=1&web=1&e=iV6RqY
- What is Copilot Get Started with Microsoft's Everyday AI Companion, LinkedIn, 10/2024, https://hsbcmy.sharepoint.com/:b:/r/personal/subhasish_rakshit_hsbc_co_in/Documents/SHRO/SHRO%20Training%202024/Certificates/Arfi%20Datta/CertificateOfCompletion_What%20is%20Copilot%20Get%20Started%20with%20Microsofts%20Everyday%20AI%20Companion%20February%202024.pdf?csf=1&web=1&e=766Dzv
- Cloud Practitioner CLFC02 Cert Prep 1 Cloud Concepts, LinkedIn, 10/2024, https://hsbcmy.sharepoint.com/:b:/r/personal/subhasish_rakshit_hsbc_co_in/Documents/SHRO/SHRO%20Training%202024/Certificates/Arfi%20Datta/CertificateOfCompletion_AWS%20Certified%20Cloud%20Practitioner%20CLFC02%20Cert%20Prep%201%20Cloud%20Concepts.pdf?csf=1&web=1&e=O8A6bM
- Introduction to Cybersecurity Awareness, HP LIFE, 06/2024, https://hsbcmy.sharepoint.com/:b:/r/personal/subhasish_rakshit_hsbc_co_in/Documents/SHRO/SHRO%20Training%202024/Certificates/Arfi%20Datta/certificate%20(2).pdf?csf=1&web=1&e=PUqjT2
- Inventory Management, HP LIFE, 06/2024, https://hsbcmy.sharepoint.com/:b:/r/personal/subhasish_rakshit_hsbc_co_in/Documents/SHR O/SHRO%20Training%202024/Certificates/Arfi%20Datta/certificate.pdf?csf=1&web=1&e=toHZKL
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Every kind of sport
Personal Information
- Date of Birth: 09/10/92
- Nationality: Indian
Goals
- To secure a Desktop Support Eng. L2 role in a dynamic environment where I can utilize my technical expertise to provide top-notch support and enhance end-user experience.
- To secure a system admin role where I can effectively utilize my technical skills and experience to optimize network performance and ensure seamless operation of IT systems.
Timeline
Desktop Support Egg L2
SHRO SYSTEM PVT LTD
04.2021 - Current
Senior FME (Tech support)
ZOPHOP TECHNOLOGY PVT LTD
05.2018 - 03.2021
Technical support engineer
Onward E service
05.2017 - 08.2017
Technical Support Engineer
Wish net Pvt Ltd
01.2016 - 12.2016
Jaipur National University
Bachelor of Computer Application from Computer Application
Elite Polytechnic Institute
Diploma Engineering from Computer Science and Technology
Nabagram Vidyapith
Higher Secondary Certificate from Higher Secondary
Nabagram Vidyapith
Madhyamik Certificate from Madhyamik
Similar Profiles
Robin GeorgeRobin George
Project Coordinator & HR Operations at Shro Systems Pvt LtdProject Coordinator & HR Operations at Shro Systems Pvt Ltd
Vikas KaleVikas Kale
Cloud Engineer at Shro Systems Pvt. Ltd.Cloud Engineer at Shro Systems Pvt. Ltd.
SOWVIK BANERJEESOWVIK BANERJEE
SFA Engineer II at Hitachi System India Pvt Ltd(Godfrey Philips Ind Pvt Ltd)SFA Engineer II at Hitachi System India Pvt Ltd(Godfrey Philips Ind Pvt Ltd)
Priyanshu ShawPriyanshu Shaw
MIS Executive at Rapid Accounts And Tax Solution Co.MIS Executive at Rapid Accounts And Tax Solution Co.
Supriya AdhikarySupriya Adhikary
IT Analyst (O365, Exchange Online and On-prem, Teams and Skype Admin L2) at Tata Consultancy ServicesIT Analyst (O365, Exchange Online and On-prem, Teams and Skype Admin L2) at Tata Consultancy Services