CHARAN TEJA

Project: ADANI Group (Orient Cement Limited).

Responsibilities:

• Managers monitor all installed systems and infrastructure for the organization to ensure compliance with company guidelines or SOPs (standard operating procedures).
• Implement warranty and support activities.
• Perform routine network startup and shutdown procedures, and maintain control records.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
• Increased user satisfaction through effective communication and timely resolution of support tickets.
• Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
• Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
• Used ticketing systems to manage and process support actions and requests.
• Configured hardware, devices, and software to set up work stations for employees.
• Laptop, Desktop, and Network migration.
• Set up and manage employee accounts, permissions, email, antivirus, DLP, VPN access, and other services.
• Served as an escalation point for L1 support technicians, offering expert guidance on complex technical challenges.
• Improved end-user satisfaction by providing timely and efficient L2 desktop support services.

Responsibilities:

• Monitor network performance, and troubleshoot connectivity issues. VMware and Hyper-V: virtualization technologies.
• Collaborate with development, infrastructure, security, and product teams to deliver new applications, or modernize existing implementations through rehosting, refactoring.
• Research and recommend new technologies to improve systems and infrastructure.
• Install, configure, and maintain servers, workstations, routers, switches, firewalls, security tools, and related infrastructure.
• Set up and manage employee accounts, permissions, email, antivirus, VPN access, and other services.
• Ensure all servers, systems, and infrastructure comply with security policies.
• Liaise with vendors, clients, and employees to handle requests and issues
• Document network architecture, operating procedures, issues, and resolutions.
• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.

Responsibilities:

• Determine the sources of web page or server problems, and take action to correct such problems.
• Review or update web page content or links in a timely manner, using appropriate tools.
• Implement updates, upgrades, and patches in a timely manner to limit the loss of service.
• Install or configure web server software or hardware to ensure that the directory structure is well-defined, logical, secure, and that files are named properly.
• Manage project execution to ensure adherence to budget, schedule, and scope.
• Assign duties, responsibilities, and spans of authority to project personnel.
• Worked with users to determine areas of technology in need of improved usability.
• Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.

Project: Murugappa Group (Cholamandalam Finance)

Responsibilities:

• Liaise with vendors, clients, and employees to handle requests and issues.
• Implement updates, upgrades, and patches in a timely manner to limit the loss of service.
• O365 configuration, Outlook mail configuration, and migration to the old new mail, as well as OneDrive configuration and migration.
• Perform routine network startup and shutdown procedures, and maintain control records.
• Conducted regular network performance assessments and troubleshooting.
• Supported remote users through remote desktop tools, ensuring seamless connectivity regardless of location.
• Coordinate with vendors and company personnel to facilitate purchases.
• Maintain logs related to network functions, as well as maintenance and repair records.
• Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
• Used ticketing systems to manage and process support actions and requests.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Created user accounts and assigned permissions.