Arif Yousuf

Dedicated Professional Services Consultant for Top Zscaler Customers (Koch Business, Toyota Motors, FedEx).

Deployed customers project with more than100k users.

Design and Deployment of ZIA, ZPA Features as per best practices.

Leading Technical Sessions on the Zscaler Products.

Deployment of Private infrastructure components like APP Connectors, Private Service Edges and sharing best practices around implementation of DLP, Sandbox, File Type control, OOB CASB, Inline CASB, Device Postures, Access Policies etc.

Creating Implementation plans for the customer onboarding.

Working with Product Management for the Product Enhancement Requests.

Discussions with different Engineering Teams regarding the issues and solutions for Bugs/Enhancements.

Weekly Project meetings with Customer Project Management and also Zscaler Accounts team

Working on Multiple Projects as the Deployment Expert.

Deploying Zscaler Cloud Solutions as per best practices.

Deployed more than 100k users on Zscaler Cloud as per best practices.

Design and Deployment of ZIA ZPA Features.

Working with Product Management for the Product Enhancement Requests.

Discussions with different Engineering Teams regarding the issues and solutions for Bugs/Enhancements.

Weekly Project meetings with Customer Project Management.

Providing overviews of New Feature Releases and correlating with the customer Use cases.

Tracking customer Enhancement Requests and sharing updates accordingly.

• Provisioning/Onboarding of the customer network into ARYAKA Cloud.
• Proof Of Concept (POC) handling of critical accounts and their conversion.
• Handling all the technical issues and as well as all the POC escalations of Strategic POC accounts.
• Acting as the Project Specific Lead of Strategic Accounts and making sure customer expectations are met.
• Handling all the Network Migration of Strategic customers from MPLS/Internet VPN to Aryaka Cloud.
• Connecting On Prem sites to Cloud Instances like Azure, AWS, Oracle, Google Cloud etc.
• Designing new Setup and providing better Solutions to customer while migration into Aryaka Cloud.
• Handling all the weekly meetings with customers to discuss the progress of the onboarding and any challenges faced by customer.
• Coordinating with internal teams like Link Monitoring, Link Procurement etc.
• Scheduling the Sites cutover and communicating with all stake holders of a Project on weekly basis.
• Troubleshooting the onboarding issues
• Discussing new feature requests and raising the requests with Engineering Team.
• Coordinating with the support team to get the resolution of any pending customer issues.

• Working as a SOC Specialist II handling Akamai’s Security Services like Managed Kona and Prolexic Services.
• Detecting the Layer 7 attacks on the customer sites and mitigating them on the Akamai Platform.
• Detecting /Mitigating he Layer 3 and Layer 4 attacks on the customer sites.
• Creating the custom rules on the Managed Kona to block the malicious traffic and test the same before pusing the rule to the Production.
• Allowing the customer routes to get Routed through the Prolexic Datacenter.

• Working as a Network Engineer, handling products like, ASA (5500x Series), Routers (800, 1800, 2800 etc.), Switches, CISCO ACS
• Handling escalations of L1 center, and working directly with Tier 2 escalation team/Developers in case complex troubleshooting is required
• Delivering training on new keywords and mentoring the set of skills to bring the team to the same learning curve
• Have resolved 1000+ TAC service requests
• Have worked on U.S Department of defense (DOD), NASA, IBM, Microsoft, Shell, CITI and other organization’s huge & complex setup and have successfully implemented/resolved their networking issues
• Recreate issues faced by customers in my testing LAB whenever required on cases and filed bugs/caveats if found
• Suggest clients in designing and improving their network’s security
• Coordinate with other technology vendors like Microsoft, checkpoint, Sonicwall, Juniper, watchgaurd, Amazon, etc to resolve client’s issue(s) and design their networks properly
• Gained fair knowledge of other vendor’s security products like checkpoint, juniper and sonicwall while troubleshooting issues. i.e VPN (scenario where a Site to Site VPN tunnel is established between Cisco and checkpoint device)
• Troubleshooting customer issues related to Firewalls, VPN (IPSec & SSL), AAA & PKI

• Worked as a Network Engineer, handling products like, Summit X670, Summit X650, Summit X460, Summit X480 etc
• Handling escalations of L1 center, and working directly with Tier 2 escalation team/Developers in case complex troubleshooting is required
• Delivering training on new keywords and mentoring the set of skills to bring the team to the same learning curve
• Have resolved 1000+ TAC service
• Handling of Various Network Down issues (Layer 2 Network Down or Layer 3 Network Down).
• Handling of Maintenance Windows.
• Troubleshooting and setup of various Routing Protocols like RIP, OSPF, BGP.
• Have worked on U.S Department of defense (DOD), NASA, IBM, Microsoft, Shell, CITI and other organization’s huge & complex setup and have successfully implemented/resolved their networking issues
• Recreate issues faced by customers in my testing LAB whenever required on cases and filed bugs/caveats if found
• Suggest clients in designing and improving their network’s performance.
• Coordinate with other technology vendors like Cisco, Juniper, HP, etc to resolve client’s issue(s) and design their networks properly
• Troubleshooting of Link Aggregation (LAG) protocols, Vlans, Acl, VRRP, port security etc
• Performing EXOS Upgrades.

• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Live Sessions with Cisco Router/Switches/ASA.