Arijit Bhattacharya
Kolkata
Summary
Resourceful AVP known for high productivity and efficient task completion. Specialize in strategic planning, risk management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful project outcomes and operational improvements.
Accomplished and motivated executive with successful career history in business operations. Offering exceptional leadership and staff development skills proven to build trust and communicate effectively across all organizational levels. Coordinated with board members and C-suite executives to initiate and execute strategic business plans that achieve key objectives.
Innovative professional with many years of experience elevating performance of mid-sized businesses to unprecedented levels. Team player gifted at instilling common vision while managing major organizational changes that benefit both individuals and company. Customer-focused dynamo with strong drive and passion to win new business.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
AVP
Bandhan Bank
Naihati
03.2018 - Current
- Led strategic initiatives to enhance banking services and customer engagement.
- Developed policies to ensure compliance with regulatory requirements and industry standards.
- Coordinated cross-functional teams to streamline operations and improve service delivery.
- Analyzed market trends to identify growth opportunities and drive business development efforts.
- Oversaw risk management processes to mitigate potential threats to the organization.
- Facilitated training programs for staff to enhance skills and knowledge in banking operations.
- Managed budgets and resource allocation for various departmental projects and initiatives.
- Established performance metrics to evaluate team effectiveness and operational efficiency.
- Led weekly status meetings with project teams in order to track progress against milestones.
- Implemented process improvements that resulted in improved operational efficiencies.
- Provided leadership, direction, guidance, and support to team members on a daily basis.
- Created training materials and facilitated workshops to ensure staff was up-to-date on industry best practices.
Branch Manager
Yes Bank
11.2015 - 03.2018
- Directed daily branch operations ensuring compliance with banking regulations.
- Managed staff performance through training and development initiatives.
- Oversaw customer service processes to enhance client satisfaction.
- Implemented risk management strategies to safeguard branch assets.
- Coordinated branch marketing efforts to promote financial products and services.
- Fostered a positive work environment through team-building activities and communication.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Designed sales and service strategies to improve revenue and retention.
- Supported outside sales force in servicing and obtaining new business.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Deputy Manager II
ICICI Bank
Dunlop
09.2005 - 10.2015
- Managed branch operations ensuring compliance with regulatory standards and policies.
- Collaborated with teams to develop customer service strategies enhancing client satisfaction.
- Trained staff on banking procedures, systems, and customer interaction best practices.
- Facilitated cross-selling initiatives promoting bank products to meet client needs.
- Coordinated with other departments to ensure smooth functioning of activities.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Worked closely with customers to understand needs and resolve diverse issues.
Education
BCA - Computers
Burdwan University Durgapur Society of Management
01.2003
12th - Excellent Analytical Skills
SAJapuria College Kolkata
Kolkata03-1999
10th - English
CISCE(ICSE/ISC)
Kolkata03-1997
Skills
- Regulatory compliance
- Performance metrics
- Customer relationship management
- Employee training
- Team leadership
- Process improvement
- Customer service
- Internal communications
- Operations management
- Office administration
- Revenue generation
- Mail handling
- Operational management
- Office management
Certification
AMFI IRDA
Languages
- English
- Hindi
- Bengali
Extracurricular Activities
Chess, Monitoring Sensex and Nifty. Gaining knowledge from the same to speak to Retail customers in Branch Banking
Hobbies and Interests
- Playing Chess
- Gaining knowledge of Equity Market
Profile Summary
AVP Branch Head in Bandhan Bank from 2022
CTC :16 lakh p.a.
Total experience of 22 years with 20 years in Retail Branch Banking.
Personal Information
Age -44
Religion : Hindu
Married with one Kid who is 11 years old
Wife- Housewife
Staying in owned house in Nagerbazar.
Languages
English
Beginner
A1
Hindi
Beginner
A1
Bengali
Beginner
A1
Timeline
AVP
Bandhan Bank
03.2018 - Current
Branch Manager
Yes Bank
11.2015 - 03.2018
Deputy Manager II
ICICI Bank
09.2005 - 10.2015
BCA - Computers
Burdwan University Durgapur Society of Management
12th - Excellent Analytical Skills
SAJapuria College Kolkata
10th - English
CISCE(ICSE/ISC)