Hi, I’m
MANU SABHARWAL
AVP IT
Delhi,Delhi
Summary
IT leader with 19 years of experience in IT Transformation, Consulting and Operations.
Adopts a collaborative approach and possesses an inherent ability to build sound relationships with CXO level leaders.
Consultant for ITIL, Digital Transformation, Data initiatives
Proven capability to transition ideas from the creative concept/ ideation stage to end-product.
Implementing effective strategies/initiatives to ensure success of IT Operating Model.
Overview
20
years of professional experience
15
year of post-secondary education
Work History
Axa XlGurgaon
AVP
09.2013 - Current
Job overview
- Decarbonization IT portfolio - reducing 15% of IT carbon footprint in 18 months
- In 2022, Cost Optimization Service Improvement Initiatives (SII) worth – $0.7 mn
- In 2020, won Innovation award at Shared Services Innovation contest for IT Analytics initiative
- Conceptualize + execute annual GT Knowledge conclave
- Circa 2400 employee’s engagement IT lead for Target Operating Model post M&A – Identify opportunities and progress sourcing strategy, Up-skill resources and Process efficiencies
- IT SPOC for Business/Client management for IT lifecycle
- Present monthly IT dashboards – Revenue, SLA, Programs
- Assure no technology cost miscue from client
- Manage IT P/L for accounts
- Ensure business transition from client IT to internal IT following ITIL processes and functions, involved in pre-sales bid, sharing business proposals to existing clients.
Computer Sciences Corporation India
Sr Analyst
07.2005 - 08.2011
Job overview
- Service Delivery
- Managing IT Infrastructure Operations support as Service Manager for a leading European project, with 1200 FTE’s scope
- ITIL Transition lead
- Providing structured ITIL framework practices to client for processes Service
- Level, Capacity, Change Management.
Colwell & Salmon
Customer Contact Officer
02.2005 - 07.2005
Job overview
- Outbound sales representative for Telecom Company
- Supervisory calls for the customer complaints and maintaining MIS reports
vCustomer India
Customer Care Executive
10.2003 - 11.2004
Job overview
- For HP account, covering warranty of products in case they are out of warranty
- Analyze and troubleshoot IT Equipment issues.
Education
XLRIJamshedpur
Executive Program in Strategy And Innovation from Strategy And Innovation
08.2021 - 08.2022
Amity University
PGDBM
2010
Delhi
Bachelor of Commerce
2004
ISO 27001
2022
Leading SAFE 5.
1, 2022
Certificate course in Mental Health
2021
ITIL
2016
Trainings: PMP, COBIT, AZ900, Certified in Cybersecurity
Yoga | Photography | Cycling | Reading | Human Behavior | Sustainability
Accomplishments
- India since September’2013
- AVP – IT Services o Business – AsiaPac IT Lead Business stakeholder management for all IT engagements – IT programs, reviews, new service introduction
- Strategic Consultant for IT roadmap outline – Lead IT programs for the region – achieve budget, scope, cost and resources for critical programs
- Sourcing and procurement for India IT portfolio - KPIs, SLAs, and MSA
- Manage IT Risks across India, Asia Pacific region – Risk classification, treatment and CMT involvement
- CMT and DR Lead for the region Regulatory and Compliance management (DoT, Customs, SEZ, Data residency, GDPR) Strategy – Strategic Initiatives for CIO office IT ESG Lead – Planning and executing sustainability initiatives, partnering consultants
- Lead multi-year initiatives – o Data analytics CoE – Building, managing BI tools for all IT analytical requirements o Continuous improvement projects – from framework to DNA o Post M&A integration and design + implement Operating model blue-print People – Manage attrition and development of resources OKRs (Quarterly reviews) based team assessment Plan and structure key roles in future operating model o Identify key skills, competencies and roles for future o Map L&D needs – Agile, DevOps, Cloud, etc Implement changes sensitively with minimal disruption: o Coaching, matrix management
Skills
- Talent Acquisition
- Motivational Leadership
- Change Management
- Project Management
- Cloud Computing
- Process Improvement
- Strategic Planning
- Client Relationships
- Forecasting and Reporting
- Client Engagement
- Information Security
- Regulatory Compliance
- Problem-Solving Ability
- Agile Principles
- Service Level Agreements
- Customer Satisfaction
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Company CultureCareer advancementTimeline
XLRI
Executive Program in Strategy And Innovation from Strategy And Innovation
08.2021 - 08.2022
AVP
Axa Xl
09.2013 - Current
Sr Analyst
Computer Sciences Corporation India
07.2005 - 08.2011
Customer Contact Officer
Colwell & Salmon
02.2005 - 07.2005
Customer Care Executive
vCustomer India
10.2003 - 11.2004
Amity University
PGDBM
Delhi
Bachelor of Commerce
ISO 27001
Leading SAFE 5.
Certificate course in Mental Health
ITIL
Trainings: PMP, COBIT, AZ900, Certified in Cybersecurity
Yoga | Photography | Cycling | Reading | Human Behavior | Sustainability
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