Arijit Chatterjee
Hyderabad
Summary
Reliable Customer Service Executive with a proven track record of building and maintaining strong client relationships. Committed to driving company success through meticulous attention to detail and a relentless pursuit of excellence. Known for improving internal processes, resulting in increased customer satisfaction rates.
Overview
10
10
years of professional experience
Work History
Business Analyst
Deloitte
Hyderabad
07.2022 - Current
- Created and maintained thorough quality management system.
- Boosted company efficiency and customer satisfaction by eliminating inefficient processes.
- Diminished project gaps and reduced task duplication to manage smooth workflow.
- Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
Customer Service Executive
British Telecommunications
Kolkata
02.2022 - 05.2024
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.
Customer Service Associate
Amazon Development Services India
Kolkata
09.2020 - 12.2021
- Have worked through chat process for North America and IN calls from VCS CCU location, have been able to follow Amazon services and policies and to serve the customers the best way possible.
Front Office Associate
Marriott hotel Whitefield
Bangalore
06.2018 - 10.2018
- Managing front office operations Managing inbound and outbound calls
- Foreign Currency exchange.
Industrial Trainee
Taj Bengal kolkata
Kolkata
12.2014 - 05.2015
- Understanding the administration activities and too help the supervisor and senior in serving clients
- Evaluated current methods to identify opportunities to reduce costs and eliminate waste.
Education
Bachelor of Science - Hospitality And Hotel Administration
GuruNanak IHM Kolkata
Kolkata08.2016
BHM in Travel And Tourism Industry - Travel And Tourism
IGNOU University
Delhi08.2016
Skills
- ServiceNow Administration
- MS Excel
- MS Office
- Microsoft Office Suite
- Strong Verbal Communication
- Customer Experience Management
- Competitive Analysis
- Operational Reporting
- Business Planning
- CRM Systems
Additional Information
- An active sports person with goal and problem solving mindset.
- Have cycled across 4 states with a total of 6000+ km and counting
- Ex footballer with passion for sports like badminton, Boxing and swimming
Timeline
Business Analyst
Deloitte
07.2022 - Current
Customer Service Executive
British Telecommunications
02.2022 - 05.2024
Customer Service Associate
Amazon Development Services India
09.2020 - 12.2021
Front Office Associate
Marriott hotel Whitefield
06.2018 - 10.2018
Industrial Trainee
Taj Bengal kolkata
12.2014 - 05.2015
Bachelor of Science - Hospitality And Hotel Administration
GuruNanak IHM Kolkata
BHM in Travel And Tourism Industry - Travel And Tourism
IGNOU University
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