Seeking assignments in Client Management/ Public Relations/ Operations with a reputed organization: Professional Service Firm, KPO, Manufacturing, Consultancy, BFSI, IT and ITES
Overview
18
18
years of professional experience
Work History
Account Manager
Brainium Information Technologies Pvt. Ltd.
03.2023 - 10.2024
Maintaining operational and administrative processes of accounts, until deployment
Handling client escalations and monitoring development & QA Team for delivery
Client relationship & revenue generation across the accounts
Measuring any up sales or cross sales from existing accounts
Resource allocation and on-time delivery
Business Development Manager
Ewebmark Solutions
10.2021 - 03.2023
Online Bidding
Project handling
Product Marketing, Sales, Local sales Channel development
International channel sales development and partners
Account management and collectables
Assistant Manager: Teller Service Executive
DCB BANK LTD
06.2017 - 09.2018
Handling the entire cash processes of the Branch includes all kind of outward remittances to RBI and other third-party vendors (Includes SIS and CMS)
ATM maintenance and loading
Enter level execution for RTGS, NEFT and IMPS processing
Enter level execution for CUC and Funding
Enter level execution of the Transfer Cheques, Income tax filing and direct funding
Validation Charges, Statement generation, Passbook update, Reversal of charges, Issuance of Cheque books, FD booking and Demand Draft issuance
Data collation, filing and reporting towards AML (Anti Money laundering)
Primary and Secondary research to build database for the strategic partnership, Pertaining to Backend operation of the process, Quality Audit, MIS on Sales report, Tender Marketing for Software Sales
(Company Got Closed)
Associate
Netscribes Inc.
01.2012 - 01.2013
Company Overview: (Process got closed)
Prospecting/Demand generation, Appointment setting for third-party client
Primary & Secondary research activities, Target database development, Liaising with third-party client for project progress
(Process got closed)
Process Associate
GENPACT, India
01.2007 - 01.2009
Had worked with COE, Genworth Financial (USA), which comes under the vertical of BFSI in Gurgaon
Worked with COE, Novartis Pharmaceuticals (USA) in the Accounts Payable/Bills Payable process includes Strategic Planning, Client Handling and Resolving Query which comes under the vertical of Global Finance and Accounting in Kolkata, with the Research and Development team of Novartis, the software worked on was SAP as an end user
Education
B.Com. - Marketing Management
South City Day College
Calcutta
01.2007
12th -
St. Lawrence High School
Kolkata
01.2004
10th -
St. Lawrence High School
Kolkata
01.2002
Diploma in Information Technology - Management Information System - MIS
NIIT
Skills
International sales
CRM
Client Co-ordination
Excellent communication
Crisis Management
Account Management
Contract Negotiation
Client Relationship Management
Team Training
Complaint Management
Sales Analysis
Revenue Generation
Vendor Relations
Account development
Preparing contracts
Customer Relationships
Goal-Oriented
(Zoho) CRM
Pancardnumber
Available
Languages
English
Hindi
Bengali
Disclaimer
I hereby declare that all the information provided above is to the best of my knowledge.
Others
Diploma in Information Technology with specialization on Management Information System - MIS from NIIT
Personal Information
Passport Number: Available
Father's Name: Late- Alok Sengupta
Date of Birth: 10/13/85
Driving License: Available
Languages
English
Beginner
A1
Timeline
Account Manager
Brainium Information Technologies Pvt. Ltd.
03.2023 - 10.2024
Business Development Manager
Ewebmark Solutions
10.2021 - 03.2023
Assistant Manager: Teller Service Executive
DCB BANK LTD
06.2017 - 09.2018
Sr. Business Development Executive
Delgence Technologies Pvt Ltd.
02.2016 - 12.2016
Business Development
Karmick Solutions Pvt Ltd.
05.2015 - 02.2016
Business Development Executive
Limtex InfoTech Pvt Ltd
01.2014 - 05.2015
Associate
Netscribes Inc.
01.2012 - 01.2013
Process Associate
GENPACT, India
01.2007 - 01.2009
B.Com. - Marketing Management
South City Day College
12th -
St. Lawrence High School
10th -
St. Lawrence High School
Diploma in Information Technology - Management Information System - MIS