Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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Arindam Das

Arindam Das

Kolkata

Summary

  • Skilled Technical Support Engineer with hands-on experience in troubleshooting broadband, Wi-Fi, and telecom networks. Proficient in configuring routers, PPPoE, and resolving connectivity issues across fiber, 5G, ADSL, VDSL, and SDSL. Strong knowledge of network protocols, Wi-Fi standards (802.11), and diagnostic tools like ping and traceroute. Focused on root cause analysis and efficient problem resolution in customer-facing roles. I am an immediate joiner actively seeking the next opportunity to apply and grow my networking skills in a dynamic environment

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Executive

Hexaware
Chennai
07.2024 - 01.2025
  • Provided technical support for Vodafone Qatar broadband services, specializing in troubleshooting Wi-Fi network, and speed-related issues for both fiber and 5G-based internet connections.
  • Performed router reset and reconfiguration, including PPPoE (Point-to-Point Protocol over Ethernet) setup and authentication, to restore connectivity and optimize network performance.
  • Diagnosed and resolved latency and packet loss issues using network diagnostic tools such as ping and traceroute, identifying problematic network hops, and escalating to relevant teams when necessary.
  • Analyzed network topology and performed root cause analysis to ensure efficient problem resolution and minimal service disruption.
  • Troubleshot Wi-Fi performance issues related to signal interference, channel congestion, and band selection (2.4 GHz vs 5 GHz).
  • Configured and optimized router settings, including SSID configuration, security protocols (WPA/WPA2), DHCP setup, and NAT settings, to enhance connectivity and reduce signal issues.
  • Applied knowledge of network protocols (TCP/IP, DHCP, DNS), and Wi-Fi standards (802.11 a/b/g/n/ac/ax) to resolve customer issues effectively.
  • Documented troubleshooting steps, root cause analysis, and resolutions for knowledge base enhancement, and team collaboration.

Technical Support Engineer

iopex technologies
Chennai
08.2022 - 12.2023
  • Provided technical support for Arlo wireless security cameras, including installation, configuration, and troubleshooting of connectivity issues.
  • Diagnosed and resolved Wi-Fi issues related to SSID configuration, Wi-Fi frequency bands (2.4 GHz and 5 GHz), Wi-Fi channels, signal interference, and weak signal strength.
  • Analyzed network topology to efficiently identify and isolate problem areas, performing root cause analysis to minimize troubleshooting time.
  • Guided customers through configuring router settings, including SSID broadcasting, WPA2 security protocols, DHCP settings, and IP address management.
  • Utilized network diagnostic tools like the RouteThis application (e.g., ping, traceroute, and Wi-Fi analyzers) to assess connectivity and signal quality.
  • Assisted customers with advanced Wi-Fi settings, such as channel width, band steering, and QoS (Quality of Service), to enhance network performance.
  • Demonstrated strong knowledge of wireless networking protocols (IEEE 802.11 standards) and basic IP networking concepts, including subnetting, and NAT.
  • Documented technical issues and solutions, contributing to knowledge base updates for common network and device issues.

Executive

Wipro Limited
Kolkata
07.2020 - 08.2022
  • Provided order management and technical support for PSTN (Public Switched Telephone Network) connections.
  • Troubleshot customer issues related to ADSL (Asymmetric Digital Subscriber Line), VDSL (Very-high-bit-rate Digital Subscriber Line), and SDSL (Symmetric Digital Subscriber Line).
  • Diagnosed connectivity, speed, and performance issues, ensuring minimal downtime, and high customer satisfaction.
  • Utilized network diagnostic tools to analyze line performance and resolve faults efficiently.
  • Collaborated with field engineers and service providers to maintain optimal network performance and connectivity.

Education

High School Diploma -

West Bengal Council Of Higher Secondary Education
Burdwan
05-2014

GED -

Amity University Noida
Noida

Skills

  • Network troubleshooting
  • Router configuration
  • Wi-Fi optimization
  • Technical support
  • Root cause analysis
  • Network diagnostics
  • Customer service
  • Client relationship management

Affiliations

  • I received client appreciation twice in a row while working at Wipro
  • I topped the training when I joined iOPEX

Certification

  • Hardware and Networking Professional
  • Certificate in Computer Office Management

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Tamil
Beginner (A1)
A1

Timeline

Senior Executive

Hexaware
07.2024 - 01.2025

Technical Support Engineer

iopex technologies
08.2022 - 12.2023

Executive

Wipro Limited
07.2020 - 08.2022

High School Diploma -

West Bengal Council Of Higher Secondary Education

GED -

Amity University Noida

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Arindam Das