Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohini Gajbhiye

Bhandara

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Senior Executive

Vodafone India Services Pvt. Ltd
Pune
06.2022 - Current
  • Assisting customers with inquiries via chat and email platform.
  • Escalating complex issues to specialized teams for resolution.
  • Providing detailed product information to enhance customer experience.
  • Collaborating with team members to improve response strategies.
  • Monitoring chat queues for incoming requests from customers requiring assistance.
  • Assessed customer satisfaction levels throughout the interaction process.

Executive

Tech Mahindra Ltd
Pune
08.2021 - 10.2021
  • Assisted in troubleshooting network connectivity issues for users across the organization.
  • Participated in training sessions to enhance knowledge of networking protocols and tools.
  • Maintained positive working relationship with fellow staff and management.

SAP Consultant

Taiyo Nippon Sanso India Pvt. Ltd
Pune
09.2019 - 03.2021
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Creation of customer and vendor code for customers.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

Graduate Certificate - Computer Engineeering

St.Vincent Pallotti College of Engineering And Tec
Nagpur
06-2018

Skills

  • Customer service
  • Network troubleshooting
  • Incident escalation
  • Team collaboration
  • Process improvement
  • Time management

Languages

English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1

Timeline

Senior Executive

Vodafone India Services Pvt. Ltd
06.2022 - Current

Executive

Tech Mahindra Ltd
08.2021 - 10.2021

SAP Consultant

Taiyo Nippon Sanso India Pvt. Ltd
09.2019 - 03.2021

Graduate Certificate - Computer Engineeering

St.Vincent Pallotti College of Engineering And Tec
Mohini Gajbhiye