ARITRA MAJUMDAR
Kolkata
Summary
- Seeking a challenging position in a reputed organization which provides opportunities to turn potential to performance and utilize the experience acquired to add value to the team as well as the organization.
- Academically astute individual offering in-depth academic knowledge, practical project exposure augmenting a highly creative and expressive mind.
- Self motivated, hard working and goal-oriented with creativity, resourcefulness, commitment and optimism
- Result oriented individual with strong analytical and interpersonal skills and a quick learner with high levels of adaptability and ability to take initiative.
- Good communication skills, verbal as well as written coupled with exceptional presentation skills.
- An effective team player with exceptional planning and execution skills coupled with a systematic approach and effective analytical ability.
Overview
13
13
years of professional experience
Work History
Head of Operations
Woodgeek Store (Caveman Wood Products Pvt. Ltd)
10.2015 - Current
Responsible for day to day operation handling of this e-commerce platform.
Involved in direct sales, and order processing. Analysing day to day performance of sales, marketing.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions
- Managed crisis situations effectively by developing response plans in advance
- Managed vendor relationships, negotiating contracts for maximum value and efficiency
Junior Content Writer
Matrix Media (P)Ltd.
02.2015 - 09.2015
Responsible for creating short and effective content for specific website or social media pages. Giving special attention to keyword development and positioning for better SEO performance.
Business Development Manager
Platinumone Insurance Brokers
01.2013 - 01.2015
Responsible for financial planning for prospect clients. Face-to-face interaction for better understanding of their need through helathy financial planning.
Relationship Manager
JRL Insurance Brokers Pvt. Ltd
01.2011 - 01.2013
learning the insurance sales market. initiating meetings with clients under the supervision of a senior manager. Generating leads for sales conversion.
Education
Graduation -
Gyan Jyoti College
X - undefined
Sacred heart
XII - undefined
Calcutta Boys'
Data Analyst - Data Analyst
Intellipaat
Bengaluru, India 04.2001 -
MBA - Finance And Marketing
IIPM
Kolkata 04.2001 -
Skills
Proficient in using customer service, logistical, and other aggregator platforms for e-commerce operations
7 years of tele-communication experience as customer service manager and customer success manager resolving various product related query, after sale service, and upselling for domestic and international customers
7 years of written communication experience over platforms like e-mail, WhatsApp and Instagram and Facebook messenger in resolving customer queries, after sale service for a product, upselling for domestic and international customers
7 years of experience in team management as customer success manager and operation manager of the company
Analytical Skills
- Extensive use of Excel sheet to collect, clean data and use it for analytical purpose to reduce company operational cost.
- Extensive use of Excel sheet to collect, clean data related to customer feedback, repeat purchase, cancelation percentage, return percentage, and helping the organization achieve maximum optimization for good customer service.
Summer Internships
Marketing Intern, HINDUSTAN TIMES, Promotional Trainee, 2.5 months, Consumer perception towards financial daily.
Personal Information
Date of Birth: 01/18/90
Timeline
Head of Operations
Woodgeek Store (Caveman Wood Products Pvt. Ltd)
10.2015 - Current
Junior Content Writer
Matrix Media (P)Ltd.
02.2015 - 09.2015
Business Development Manager
Platinumone Insurance Brokers
01.2013 - 01.2015
Relationship Manager
JRL Insurance Brokers Pvt. Ltd
01.2011 - 01.2013
Data Analyst - Data Analyst
Intellipaat
04.2001 -
MBA - Finance And Marketing
IIPM
04.2001 -
Graduation -
Gyan Jyoti College
X - undefined
Sacred heart
XII - undefined
Calcutta Boys'