ARITYA ROY

Senior Quality Analyst leads end-to-end QA oversight across calls, chats, and emails, with a focus on compliance, scoring consistency, and escalation handling. Partners with team leads, trainers, and management to run calibration sessions, close performance gaps, and keep evaluation standards aligned. Builds daily and weekly quality reports that turn audit data into actions for leaders and client stakeholders.

Previous Role as a Senior Customer Support, Retention Specialist, Ticketing Agents, Sales Executive are mentioned below:

Customer Support & Customer Success: Customer Support, Customer Success, Customer Retention, Retention Specialist, Customer Relationship Management, Email Support, Chat Support, Ticketing Support, Email Escalation, Written & Verbal Communication, Team Collaboration.

Operations & Hospitality: Flight Booking, Hotel Reservations, Hospitality Services, Customer Query Resolution, Service Coordination.

Administrative & Data Skills: Data Entry, Typing Speed – 27 WPM, B.Com, Ticketing Executive, Attention to Detail, Process Adherence.

Core Professional Skills: Team Collaboration, Problem Solving, Customer Handling, Communication Skills, Complaint Resolution, Customer Satisfaction, Customer Retention, and Service Excellence.