English
Arjoo Khan
Key Account Manager
Dhanbad
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, problem solver and adaptable with proven track record of exceeding goals.
Overview
8
8
years of professional experience
Work History
Key Accounts Manager
Cogoport Pvt. Ltd.
12.2022 - 10.2023
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Analyzed key competitors to respond to competitive threats.
- Supported sales and reporting for large and medium-sized accounts.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Built and maintained strong client relationships to drive business growth.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Kept detailed records of daily activities through online customer database.
- Manage end-to-end client relationship including pitching, negotiation, contracting, billing/ invoicing, and payment collection, result tracking and troubleshooting
- Done cold calling and created leads
Junior Manager-KAM
Paytm Ltd.
01.2021 - 12.2022
- Handled the south Delhi market for onboarding new merchants and handled existing 700+ merchants accounts
- Handled the escalation and resolving queries along with the solutions for all the existing merchants
- Guided the Merchants for increase in monthly GMV
- Converted inactive merchants to active merchants with the conversion rate of 99% till date
- Handled all promotional & branding activities for the business of merchants with the help of Paytm identity
- Encouraged the Merchants for having more transactions though EDC machines
- Handled field sales executives and managing their productions and performances.
- Accomplished multiple tasks within established timeframes.
Business Development Manager
Oyorooms Pvt Ltd.
12.2018 - 09.2019
- Launched Faridabad supply market and added 1000 rooms in 5 months.
- Done market research and deep dive into the scattered geographies all across Delhi/NCR to understand the selling strategies.
- Enhanced the market share in my assigned territory from 35% to 76%. Added 100 new rooms in the system of all across Delhi/NCR,Western UP including Faridabad,Greater Noida,Sikandrabad, Hapur, Aligarh.
- Ensured customer delight and created a better customer experience.
- Focused on churn rate of our partners and maintained it as 5% across all assigned territories
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Key Account Manager
Housing.com
03.2018 - 12.2018
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
- Provided hasle free services to the customers
- Managed customers data base with the help of CRM portal
Senior Relationship Manager
Justdial Ltd
01.2016 - 03.2018
- Worked with the internal stakeholders to maximize sales
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Developed strategic plans for day-to-day sales operations.
- Handled 10 sales executives
- My monthly target was 8 Lakh and I overachieved that target in given time period
Education
MBA - Marketing
Jagan Institute Of Management Studies
New Delhi 04.2014 - 04.2016
Skills
Product and service sales
Strategic thinking & planning
Customer service
Problem solving skills
Critical-thinking & Analytical skills
Effective Communications skills
Client account management
Business Development
Strategic planning and execution
Flexible and Adaptable
Territory Growth
Account Acquisition
Key Account Management
Languages
Hindi
Timeline
Key Accounts Manager
Cogoport Pvt. Ltd.
12.2022 - 10.2023
Junior Manager-KAM
Paytm Ltd.
01.2021 - 12.2022
Business Development Manager
Oyorooms Pvt Ltd.
12.2018 - 09.2019
Key Account Manager
Housing.com
03.2018 - 12.2018
Senior Relationship Manager
Justdial Ltd
01.2016 - 03.2018
MBA - Marketing
Jagan Institute Of Management Studies
04.2014 - 04.2016