Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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ARJUN CHAUHAN

Nangal

Summary

Senior Analyst with over 5 years of experience in banking and financial services, currently working at Barclays in the mortgage collections domain. Adept at assisting customers facing financial difficulties and delivering tailored repayment solutions. Possesses strong knowledge of residential mortgage products and customer credit behavior. Currently pursuing CFA Level 1 to pivot into a credit analyst or finance-focused role, with a strong interest in credit risk, financial analysis, and lending processes.

Overview

6
6
years of professional experience

Work History

Senior Analyst

Barclays Global Service Centre
07.2024 - Current
  • Managing residential mortgage collections by assisting customers experiencing financial difficulties.
  • Engage with clients over calls to understand their financial situations empathetically.
  • Provide tailored solutions, such as repayment arrangements
  • Maintain compliance with financial regulations and internal policies.
  • Liaise with internal departments to ensure smooth processing of customer requests and improved resolution times.

Client Support Analyst

Finxera IDC (Priority Holdings)
10.2021 - 03.2024
  • As a Customer Support Representative for a US-based company offering financial products, I have gained valuable experience in providing exceptional customer service over the call. My primary responsibilities included answering customer inquiries, resolving issues, and providing information about the company's products and services.
  • During my time in this role, I developed strong communication skills, both verbal and written, which allowed me to effectively communicate with customers and colleagues alike.

Chat Support Analyst

Eclerx Services Ltd. IT Park
09.2019 - 01.2021
  • Had been an asset for the company, performed all the work assigned to me accurately and efficiently, Primary role was to resolve client queries over the multiple chats related to their billing queries for US based clients.

Education

CFA Level 1 Candidate

BBA - Management

SVSD PG College
Bhatoli, Una
07.2018

Senior Secondary School Certificate (SSCE) - Secondary Education

GSSS School
Nangal, Punjab
03.2015

10th - Matriculation

SVM School
Nangal, Punjab
03.2013

Skills

  • MS Office
  • Interpersonal Skills
  • JIRA Service Desk
  • Leadership
  • Financial Services
  • Banking Services
  • Quality Audit
  • UK Collections

Hobbies and Interests

Music, Writing, Sports

Timeline

Senior Analyst

Barclays Global Service Centre
07.2024 - Current

Client Support Analyst

Finxera IDC (Priority Holdings)
10.2021 - 03.2024

Chat Support Analyst

Eclerx Services Ltd. IT Park
09.2019 - 01.2021

Senior Secondary School Certificate (SSCE) - Secondary Education

GSSS School

10th - Matriculation

SVM School

CFA Level 1 Candidate

BBA - Management

SVSD PG College

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ARJUN CHAUHAN