Priyanka Srivastava

Job Overview

Responsible for managing project data, preparing MIS reports, monitoring project KPIs, developing dashboards, and providing actionable insights to management. The role involves coordinating with cross-functional teams, maintaining data accuracy, tracking project progress, and identifying risks and operational bottlenecks.

Key Roles and Responsibilities

1. MIS Reporting and Data Management

• Prepare and maintain daily, weekly, monthly, and quarterly MIS reports for management reviews.
• Collect, consolidate, validate, and analyze data from multiple departments to ensure accuracy and consistency.
• Maintain project trackers, operational reports, and centralized databases for effective monitoring and decision-making.
• Track key performance indicators (KPIs), identify performance gaps, and highlight deviations from planned targets.
• Ensure timely submission of reports in accordance with business requirements and reporting deadlines.

2. Dashboard Creation and Data Analysis

• Develop and maintain interactive dashboards using Microsoft Excel, Power BI.
• Use advanced Excel functions, including Pivot Tables, VLOOKUP, XLOOKUP, conditional formatting, and data validation.
• Analyze operational and project data to identify trends, delays, bottlenecks, and improvement opportunities.
• Present key business insights and performance metrics through visual reports and dashboards.
• Automate repetitive reporting activities wherever possible to improve efficiency and reduce manual errors.
• Specified processes for maintaining project documentation, managing scopes and adjusting work schedules for on-time delivery of tasks and milestones.

• Project Name: United Health Care - It provide and health care professionals. The secure place for accessing patient and practice specific information.
• Real time monitoring like making call outs if any agent on unproductive aux or fix every challenge on real time just to meet the target.
• Work Force Management responsibility to share real time performance report to the entire floor or agent their performance and can work on those on those points where they are lacking.
• Forecasting is based on historic data upon which a prediction can be made for the future.
• Scheduling means proper planning with the resources available which has been forecast to complete a particular task.

• Project Name: Verizon Communication- Verizon is one of the largest communication technology companies in the world.
• Real time analytics refers to the process of preparing and measuring data as soon as it enters the database.
• Scheduling
• Forecasting
• Update the attendance which received in realtime.

• Project Name: Myntra- It is a one stop shop for your fashion and lifestyle needs. Being India's largest e-commerce store.
• Customer support executive manage a team of customer support representative and maintain customer satisfaction.
• Skills: Communication Skill Team Building Project Management MS Outlook Pulse MS Office Citrix Strategic Thinking Problem Management Business Development Power Bi Tools:
• Live Engage : A powerful workspace to build, manage, and monitor all of the conversations.
• Citrix : Applications deployment system with citrix one can access customized applications and also deliver remote desktop. It also allow file transfer
• Verint : Performance management provides a single, standardized framework for tracking managing and team performance, across the organization.
• Pulse Secure Application: Create a secure connection to your corporate pulse connect secure SSL VPN gateway to provide instant access to business applications and data from anywhere at any time.
• Slack: It brings team communications and collaborations into one place so you can get more work done.
• IEX: It provides centralized platform for optimizing the performance of your contact centre.
• SNOW: Service Now tools it helps to create tickets.
• GAX: It helps us for skilling for Advocates.