Gokilambal B
Coimbatore
Summary
Healthcare operations leader with 8+ years of progressive experience in Revenue Cycle Management (RCM), Accounts Receivable (AR), Quality Assurance, and Team Leadership. Proven expertise in driving process improvement, compliance, and client satisfaction across multi-specialty healthcare clients. Adept at mentoring teams, managing large-scale operations, and delivering measurable outcomes in reimbursement, denial management, and operational efficiency. Seeking to leverage leadership and QA expertise in a US Healthcare Team Lead / QA Manager role.
Overview
9
9
years of professional experience
Work History
Assistant Team Lead
Waveonline Infoway Pvt. Ltd.
Coimbatore
05.2025 - Current
- Lead and supervise 32 associates across 5 US healthcare clients, ensuring compliance, accuracy, and client satisfaction.
- Manage end-to-end RCM operations including billing, AR, and collections for high-volume clients.
- Conduct trend analysis to identify process gaps, implement corrective strategies, and improve reimbursement outcomes.
- Implemented process improvements that increased operational efficiency and reduced turnaround times on tasks.
- Analyzed team performance metrics to identify areas for improvement and drive strategic initiatives.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Quality Assurance Analyst
Waveonline Infoway Pvt. Ltd.
Coimbatore
11.2022 - 04.2025
- Audited healthcare processes to ensure accuracy, SLA adherence, and compliance.
- Developed and maintained detailed test plans, test cases, and documentation for quality assurance processes.
- Analyzed test results, documented findings, and provided actionable feedback to improve product quality.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
Senior AR Caller
Waveonline Infoway Pvt. Ltd.
Coimbatore
03.2019 - 11.2022
- Managed AR follow-up for multi-specialty healthcare clients, ensuring timely claim resolution.
- Reduced AR days and improved cash flow through denial trend analysis and recovery strategies.
- Strengthened client confidence, resulting in additional FTE allocation and expanded responsibilities.
Customer Support Representative
RND Softech Pvt. Ltd.
Coimbatore
05.2017 - 03.2019
- Executed DME AR follow-up and managed RCM activities, including billing, eligibility verification, payment posting, claim submission.
- Implemented process improvements that reduced response times and increased customer satisfaction ratings.
- Collaborated with cross-functional teams to address complex issues and streamline support workflows.
- Mentored junior representatives, fostering a culture of continuous learning and high performance within the team.
Education
MBA - Human Resources
Bharathiar University
Coimbatore01-2019
B.Sc. - Chemistry
PSGR Krishnammal College For Women
Coimbatore01-2017
Higher Secondary (12th) -
CMS Matriculation Higher Secondary School
Coimbatore01-2014
Secondary (10th) -
CMS Matriculation Higher Secondary School
Coimbatore01-2012
Skills
Revenue Cycle Management (RCM) – End-to-End Operations
Accounts Receivable (AR) Follow-up & Collections
Denial Management & Resolution Strategies
Quality Assurance & SLA Compliance
Client Relationship & Stakeholder Management
Team Leadership, Mentorship & Performance Coaching
Process Improvement & Root Cause Analysis
Reporting, Metrics & Data-Driven Decision Making
Tools: Microsoft Excel, Outlook, PowerPoint
Applications: Practice Manager, Allscripts, NextGen, AdvancedMD, E-Thomas
Project management
Timeline
Assistant Team Lead
Waveonline Infoway Pvt. Ltd.
05.2025 - Current
Quality Assurance Analyst
Waveonline Infoway Pvt. Ltd.
11.2022 - 04.2025
Senior AR Caller
Waveonline Infoway Pvt. Ltd.
03.2019 - 11.2022
Customer Support Representative
RND Softech Pvt. Ltd.
05.2017 - 03.2019
MBA - Human Resources
Bharathiar University
B.Sc. - Chemistry
PSGR Krishnammal College For Women
Higher Secondary (12th) -
CMS Matriculation Higher Secondary School
Secondary (10th) -
CMS Matriculation Higher Secondary School
Achievements & Leadership
- Spearheaded departmental initiatives as General Secretary (2016–2017).
- Served as Master of Ceremonies for academic programs, showcasing strong communication skills.
- Active Rotaract Club member, contributing to blood donation drives, awareness campaigns, and hospital projects.
- Contributed to Guinness World Record & Limca Book of Records for participation in the world’s longest drawing (20 km chart) and postcard campaign dedicated to Dr. A.P.J. Abdul Kalam.