ARJUN JAISWAL
Pune
Summary
Results-driven Microsoft Azure Administrator and AI Engineer with extensive experience in managing and optimizing Azure-managed services. Proficient in cloud infrastructure administration, security, networking, and automation, ensuring seamless cloud operations. Certified Microsoft Azure AI Engineer Associate (AI-102) with hands-on expertise in Azure Cognitive Services, Azure OpenAI, and AI-driven automation. Skilled in designing and implementing robust cloud architectures, leveraging DevOps methodologies, Infrastructure as Code (IaC), and cloud migration strategies. Strong background in Azure DevOps and CI/CD pipelines, focused on optimizing and scaling solutions to meet business needs. Passionate about harnessing AI and cloud technologies to enhance operational efficiency and drive innovation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Azure Cloud Engineer
Amdocs Development Center
Pune
04.2022 - Current
- Implemented Azure OpenAI models (GPT-based) for a chatbot assisting employees in resolving BAU (Business As Usual) queries related to production support
- Developed and deployed AI-based automation for IT support processes, leveraging Azure Cognitive Services for text and speech processing
- Integrated Azure Text Analytics into workflows for sentiment analysis and entity recognition, improving customer feedback analysis
- Designed and implemented Azure cloud architectures, including compute, storage, and networking components
- Automated deployment and infrastructure management using Terraform, ARM Templates, and PowerShell
- Led Azure Governance implementation by enforcing Azure Policies, RBAC, and compliance requirements
- Configured and optimized Azure Monitor, Log Analytics, and Application Insights for proactive issue detection
- Developed and managed DevOps pipelines for CI/CD, ensuring seamless code deployment and integration
- Migrated critical workloads from on-premises to Azure, ensuring minimal downtime and enhanced scalability
- Conducted security assessments and implemented best practices using Microsoft Defender for Cloud and Sentinel
- Provided technical leadership in cost optimization initiatives, reducing operational costs by 20%
SOFTWARE ENGINEER
Tech Mahindra
Pune
07.2018 - 04.2022
- Provisioned and managed Azure resources, including Virtual Machines, Storage Accounts, and Networking
- Provided Tier 2 support for DirectTV applications hosted in Azure, ensuring high availability and performance
- Worked with SQL databases, optimizing queries and managing data processing workflows
- Automated cloud resource management, reducing manual effort and improving efficiency
- Managed incident resolution within SLAs, ensuring system reliability and uptime
Education
MTech - Software Systems
BITS Pilani
05.2024
BE - Mechanical Engineering
GHRCE
Nagpur07.2017
Skills
- Microsoft Azure
- LLMs
- Prompt Engineering
- Supervised Learning
- Unsupervised Learning
- Azure Cognitive Services
- Azure OpenAI
- Azure Virtual Machines
- VNETs
- Load Balancers
- Azure AD (Microsoft Entra ID)
- Key Vault
- Private Link
- Blob Storage
- Azure Firewall
- Azure Security Center
- Azure Monitor
- Log Analytics
- Application Insights
- Cost Management
- Auto-scaling
- Terraform
- ARM Templates
- PowerShell
- Azure CLI
- GitHub Actions
- Ansible
- Azure Virtual Network (VNET)
- Private Endpoints
- ExpressRoute
- Azure DNS
- Traffic Manager
- Azure DevOps
- Azure Repos
- Pipelines
- Azure Policies
- Cloud Defender
- RBAC
- Conditional Access Policies
- Microsoft Defender for Cloud
- On-prem to Azure migration
- ASR
- Azure Site Recovery
- Shell Scripting
- Python
- SQL
- Linux
- Unix
Certification
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Security Engineer Associate (AZ-500)
- Microsoft Certified: Azure AI Engineer Associate (AI-102)
- Microsoft Certified: Azure Data Scientist Associate (DP-100)
- Microsoft Certified: Azure Data Fundamentals (DP-200)
- Microsoft Certified: Azure AI Fundamentals (AI-900)
- Microsoft Certified: Azure Fundamentals (AZ-900)
Additional Information
Strong understanding of ETL processes, OLTP, and OLAP databases. Experience with IBM WebSphere and middleware system integrations. Active participant in Azure communities and cloud technology forums.
Project Highlights
- AI-Powered IT Support Bot, Integrated Azure OpenAI and Azure Bot Services to build an intelligent assistant for troubleshooting application issues. Reduced manual intervention in support tickets by 50%.
- Azure Cloud Migration & Optimization, Led migration of applications from on-prem to Azure, improving scalability and reducing downtime. Migrated workloads across Azure regions, ensuring seamless transitions and performance optimization.
- Security & Compliance Implementation, Developed and enforced Azure Policies, ensuring compliance with regulatory requirements. Implemented Microsoft Defender for Cloud for proactive threat detection and security monitoring.
- Infrastructure Automation, Automated infrastructure provisioning and deployment using Terraform and ARM templates. Developed PowerShell scripts to streamline administrative tasks and improve operational efficiency.
Timeline
Azure Cloud Engineer
Amdocs Development Center
04.2022 - Current
SOFTWARE ENGINEER
Tech Mahindra
07.2018 - 04.2022
MTech - Software Systems
BITS Pilani
BE - Mechanical Engineering
GHRCE
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