ARJUN K. S
Bangalore
Summary
Dynamic Customer Support & Client Relationship Expert
Results-driven Customer Support Consultant with a proven track record at Cult Fit, achieving 25-30% sales conversion and managing 15+ support tickets per hour in a fast-paced environment. Skilled in building and nurturing client relationships, cross-functional collaboration, and driving process improvements. Proficient in CRM tools including HubSpot, Zendesk, and Salesforce, optimizing service delivery and enhancing customer satisfaction. Fluent in English, Hindi, Tamil, and Malayalam, with a passion for creating impactful solutions that align with both customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Support Consultant
Cult fit
Banalore
03.2024 - 01.2025
- Resolved 15+ customer tickets hourly via chat and calls, ensuring high-quality support under tight timelines.
- Converted inbound leads into memberships, maintaining a consistent 25-30% sales conversion rate.
- Managed 150+ daily customer interactions while meeting performance targets in a fast-paced environment.
- Collaborated with cross-functional teams to ensure smooth onboarding and retention of customers.
- Maintained accurate CRM records to track leads, conversions, and customer feedback for continuous process improvement.
Customer Service Executive
I ENERGIZER
Bangalore
01.2022 - 02.2024
- Managed support for a client base of 500+ customers across multiple regions, maintaining a 98% query resolution rate.
- Collaborated with 5+ internal teams to ensure smooth delivery of services and issue resolution.
- Improved customer feedback response time by 30% through proactive communication and CRM data management.
- Contributed to process improvements that reduced service gaps by 15% within the first six months.
- Handled an average of 50+ client interactions daily in a high-pressure, global support environment.
Education
B. Tech - Electrical and electronics Engineering
North East frontier university
India01.2021
HSC - Science
National Higher secondary school
Trichur, Kerala, India01.2016
Skills
- Client Relationship Management
- Nonprofit Partner Engagement
- Customer Support & Conflict Resolution
- Cross-Functional Collaboration
- Excellent Communication (Verbal & Written)
- Multitasking & Time Management
- Lead Conversion & Sales Communication
- CRM Tools: HubSpot, Salesforce, Kissflow, Zendesk
- Observation and analytical thinking
- Basic Python programming
- Visual Content Creation (Canva)
- Copywriting & Content Drafting
- Oral Proficiency: English, Hindi, Tamil, Malayalam
- Process Improvement & Documentation
References
Available upon request
Timeline
Customer Support Consultant
Cult fit
03.2024 - 01.2025
Customer Service Executive
I ENERGIZER
01.2022 - 02.2024
B. Tech - Electrical and electronics Engineering
North East frontier university
HSC - Science
National Higher secondary school
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