Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Priyadharshini R

Priyadharshini R

Chennai

Summary

Professional experience, looking for a challenging role to utilize my technical skills for the growth of the organization as well as to enhance my knowledge about emerging trends in the IT sector , among those 1 year in Network Engineer and remaining 6 years in IT Infrastructure Management.

Overview

7
7
years of professional experience

Work History

Associate – Tech Lead

Cognizant Technology Solutions
01.2019 - Current
  • Hands on experience in creating dashboards and reports on all the SAS tools
  • Onboarded all the ASVs in github repo with the help Observability as Code via Terraform
  • Installing, Configuring, Maintaining & troubleshooting Solarwinds Monitoring tools like Orion Platform, NPM (Network Performance Monitor), SAM (Server & Application Manager) & VMAN (Virutalization Manager)
  • Aware of the configuration changes needed if one application need to be migrated from one controller to another controller
  • Metric Browser, agent upgrade, location of AppD agent logs
  • Experience in Application Performance Monitoring (APM) and Infrastructure Monitoring for New Relic
  • Can Handle Exceptions, Change & Incidents based on severity
  • Oversee and manage IT Service Management processes, ensuring alignment with ITL best practices
  • Driving continuous improvement of ITSM processes, including Incident/Change/Problem and Configuration Management
  • Collaborate with IT and business stakeholders to understand requirements and deliver effective ITSM solutions
  • Proven experience with ITSM tools such as ServiceNow, BMC Remedy, HIVE – TOC
  • Manage Individual priorities, SLAs/KPIs and deliverables
  • Identify and Highlight Risk along with preventive measures
  • Work collaboratively and partner with different Tech teams to ensure that efforts to maintain customer satisfaction are consistent
  • Supporting Xen app & Xen desktop users (VDI) via backend and monitoring the servers during patch activity
  • Monitoring jobs via Control-M

Network Support Engineer

CSS Corp Pvt Ltd (Movate)
10.2017 - 01.2019
  • Manage, maintain, and repair IT systems
  • Our responsibilities include diagnosing and repairing faults, resolving network issues, and installing the latest firmware and software
  • Experience in installation and administration of Linksys Routers, Range Extenders, USB Adapters, PCs, Android and Mac products
  • Specialized in resolving all service related problems and Firmware Issues
  • Identifying hardware and software solutions and troubleshooting technical issues
  • Diagnosing and repairing faults
  • Resolving network issues
  • Installing and configuring firmware & software

Network Support Engineer

CSS Corp Pvt Ltd (Movate)
07.2018 - 11.2018
  • Possess excellent organisational, communication and troubleshooting skills
  • Experience in installation and administration of some products listed below
  • PRODUCTS: Routers, Range Extenders, USB Adapters, Power line Adapters, KVM switches [SOHO], PCs, Android and Mac products
  • Specialised in resolving all service related problems
  • Capable of taking Remote access control through Cisco WebEx

Education

B.E - ECE

Anna University
01.2017

Skills

  • ServiceNow
  • PagerDuty
  • JIRA
  • Confluence
  • Salesforce
  • Appdynamics
  • Logzio
  • Kibana
  • New Relic
  • Open Telemetry
  • APM
  • Solarwinds
  • Active Directory
  • GitHub
  • Jenkins
  • Onepipeline
  • BMC Control
  • ITIL
  • ITSM

Personal Information

Date of Birth: 09/20/95

Timeline

Associate – Tech Lead

Cognizant Technology Solutions
01.2019 - Current

Network Support Engineer

CSS Corp Pvt Ltd (Movate)
07.2018 - 11.2018

Network Support Engineer

CSS Corp Pvt Ltd (Movate)
10.2017 - 01.2019

B.E - ECE

Anna University

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Priyadharshini R