Priyadharshini R
Chennai
Summary
Professional experience, looking for a challenging role to utilize my technical skills for the growth of the organization as well as to enhance my knowledge about emerging trends in the IT sector , among those 1 year in Network Engineer and remaining 6 years in IT Infrastructure Management.
Overview
7
7
years of professional experience
Work History
Associate – Tech Lead
Cognizant Technology Solutions
Chennai
01.2019 - Current
- Hands on experience in creating dashboards and reports on all the SAS tools
- Onboarded all the ASVs in github repo with the help Observability as Code via Terraform
- Installing, Configuring, Maintaining & troubleshooting Solarwinds Monitoring tools like Orion Platform, NPM (Network Performance Monitor), SAM (Server & Application Manager) & VMAN (Virutalization Manager)
- Aware of the configuration changes needed if one application need to be migrated from one controller to another controller
- Metric Browser, agent upgrade, location of AppD agent logs
- Experience in Application Performance Monitoring (APM) and Infrastructure Monitoring for New Relic
- Can Handle Exceptions, Change & Incidents based on severity
- Oversee and manage IT Service Management processes, ensuring alignment with ITL best practices
- Driving continuous improvement of ITSM processes, including Incident/Change/Problem and Configuration Management
- Collaborate with IT and business stakeholders to understand requirements and deliver effective ITSM solutions
- Proven experience with ITSM tools such as ServiceNow, BMC Remedy, HIVE – TOC
- Manage Individual priorities, SLAs/KPIs and deliverables
- Identify and Highlight Risk along with preventive measures
- Work collaboratively and partner with different Tech teams to ensure that efforts to maintain customer satisfaction are consistent
- Supporting Xen app & Xen desktop users (VDI) via backend and monitoring the servers during patch activity
- Monitoring jobs via Control-M
Network Support Engineer
CSS Corp Pvt Ltd (Movate)
Chennai
10.2017 - 01.2019
- Manage, maintain, and repair IT systems
- Our responsibilities include diagnosing and repairing faults, resolving network issues, and installing the latest firmware and software
- Experience in installation and administration of Linksys Routers, Range Extenders, USB Adapters, PCs, Android and Mac products
- Specialized in resolving all service related problems and Firmware Issues
- Identifying hardware and software solutions and troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring firmware & software
Network Support Engineer
CSS Corp Pvt Ltd (Movate)
Chennai
07.2018 - 11.2018
- Possess excellent organisational, communication and troubleshooting skills
- Experience in installation and administration of some products listed below
- PRODUCTS: Routers, Range Extenders, USB Adapters, Power line Adapters, KVM switches [SOHO], PCs, Android and Mac products
- Specialised in resolving all service related problems
- Capable of taking Remote access control through Cisco WebEx
Education
B.E - ECE
Anna University
01.2017
Skills
- ServiceNow
- PagerDuty
- JIRA
- Confluence
- Salesforce
- Appdynamics
- Logzio
- Kibana
- New Relic
- Open Telemetry
- APM
- Solarwinds
- Active Directory
- GitHub
- Jenkins
- Onepipeline
- BMC Control
- ITIL
- ITSM
Personal Information
Date of Birth: 09/20/95
Timeline
Associate – Tech Lead
Cognizant Technology Solutions
01.2019 - Current
Network Support Engineer
CSS Corp Pvt Ltd (Movate)
07.2018 - 11.2018
Network Support Engineer
CSS Corp Pvt Ltd (Movate)
10.2017 - 01.2019
B.E - ECE
Anna University