Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Arjun Maitra

Arjun Maitra

Quality Assurance Lead | Agile | Insurance | Business Process Expert
Kolkata,WB

Summary

Detail-oriented and growth-driven Test Lead with 10+ years of experience in functional, automation, and performance testing across insurance platforms. Proven ability to lead cross-functional teams, drive process improvements, and deliver high-quality solutions in Agile and Waterfall environments. Skilled in stakeholder management, mentoring, and conflict resolution, with a strong focus on measurable impact and team motivation. Recognized for initiating performance testing strategies, reducing defect leakage, and fostering a culture of continuous improvement. Seeking to contribute transformational leadership and domain expertise to forward-thinking organizations.

Overview

11
11
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Business Process Assurance Lead

Cognizant
03.2025 - Current
  • Client: Great American Insurance Group.
  • Key Contributions:
  • Conducted workshops with BAs, SMEs, and technical leads to map application behavior and operational challenges.
  • Documented business processes and knowledge transfer sessions.
  • Created project kick-off decks, and post-pilot readouts.
  • Contributed to the SOW development post-pilot.
  • Major Achievements:
  • Delivered comprehensive business process artifacts that reduced onboarding time for new team members by 50%.
  • Identified and documented over 350 critical process gaps, enabling proactive resolution before go-live.
  • Tech/Tools: Majesco, SQL Developer, Snowflake, Marklogic.

Test Lead

Cognizant
08.2022 - 03.2025
  • Client: AXA XL
  • Key Contributions:
  • Led a team of 8 testers (functional, automation, performance).
  • Acted as single offshore POC for all QA activities.
  • Facilitated daily stand-ups, scrum calls, and conflict resolution between BAs and testers.
  • Estimated user stories, assigned tasks, and prioritized backlog items.
  • Initiated offshore performance testing to address client pain points.
  • Implemented defect prevention techniques, reducing production issues.
  • Maintained high team morale, boosting productivity.
  • Major Achievements:
  • Reduced production defects by 40% through proactive QA strategies.
  • Improved application performance by 25% via targeted performance testing.
  • Received formal client appreciation for transformational leadership.
  • Tech/Tools: TFS, Rally, Jira, HP ALM, UFT, VBScript, Selenium, Agile STLC

Senior Test Analyst

Cognizant
04.2020 - 08.2022
  • Client: American International Group (AIG)
  • Key Contributions:
  • Sole offshore QA owner for Policy Admin System testing.
  • Designed and executed test plans, scenarios, and cases.
  • Performed API testing using Postman to validate integrations.
  • Produced detailed test metrics and decks for stakeholder updates.
  • Major Achievements:
  • Delivered defect-free releases for 6 consecutive quarters.
  • Expanded test coverage by 15% through API testing integration.
  • Tech/Tools: TFS, Postman

Test Engineer

Cognizant
11.2019 - 04.2020
  • Client: Wyndham Vacation Ownership
  • Key Contributions:
  • Performed functional testing for web-based Vacation Reservation System.
  • Maintained and updated automation regression suite in UFT.
  • Participated in daily stand-ups to report progress and blockers.
  • Major Achievements:
  • Achieved 100% pass rate in regression suite across multiple releases.
  • Reduced manual regression effort by 25% through automation updates.
  • Tech/Tools: HP UFT, VBScript, Agile STLC

Test Automation Engineer

Tata Consultancy Services
03.2017 - 11.2019
  • Client: American International Group (AIG)
  • Key Contributions:
  • Developed and maintained automation scripts in UFT using a hybrid (Keyword + Data Driven) framework.
  • Enhanced automation framework with reusable functions, reducing script maintenance time.
  • Conducted PoC for migration from UFT to Selenium, demonstrating feasibility and ROI.
  • Collaborated with client Test Automation Manager for progress tracking and delivery alignment.
  • Major Achievements:
  • Improved regression execution time by 40% through optimized automation scripts.
  • Successfully transitioned 20% of legacy scripts to Selenium during PoC phase.
  • Tech/Tools: HP UFT, VBScript, Selenium (PoC), Waterfall & Agile STLC

Test Analyst

Tata Consultancy Services
12.2014 - 03.2017
  • Client: AdminRe, UK.
  • Key Contributions:
  • Designed and executed comprehensive test plans, scenarios, and cases for the Policy Admin System.
  • Queried and validated test data using SQL Developer to ensure accuracy and completeness.
  • Coordinated with client stakeholders for requirement clarifications, and weekly progress updates.
  • Provided weekend and off-hours support for critical production deliveries.
  • I stepped in to perform performance testing during resource gaps, ensuring continuity.
  • Maintained and consolidated effort and downtime trackers for accurate reporting.
  • Major Achievements:
  • Delivered 100% on-time releases for multiple high-priority policy migrations.
  • Reduced defect leakage by proactively identifying gaps during early test cycles.
  • Tech/Tools: HP ALM, HP LoadRunner, TFS, SQL Developer, Waterfall STLC

Education

Bachelor of Technology - BTech - Computer Science

West Bengal University of Technology
08-2014

Intermediate - Science

West Bengal Council of Higher Secondary Education (WBCHSE)
Kolkata, India
07-2010

Class X -

West Bengal Board of Secondary Education (WBBSE)
07-2008

Skills

Client Stakeholder Communication

Certification

Certified SAFe Scrum Master

Timeline

Business Process Assurance Lead

Cognizant
03.2025 - Current

Test Lead

Cognizant
08.2022 - 03.2025

Senior Test Analyst

Cognizant
04.2020 - 08.2022

Test Engineer

Cognizant
11.2019 - 04.2020

Test Automation Engineer

Tata Consultancy Services
03.2017 - 11.2019

Test Analyst

Tata Consultancy Services
12.2014 - 03.2017

Bachelor of Technology - BTech - Computer Science

West Bengal University of Technology

Intermediate - Science

West Bengal Council of Higher Secondary Education (WBCHSE)

Class X -

West Bengal Board of Secondary Education (WBBSE)

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Arjun MaitraQuality Assurance Lead | Agile | Insurance | Business Process Expert