Arjun N
Koothuparamba
Summary
To be smart professional in an organization that encourages creativity, innovation and making best use of skills in the best possible way to achieve the organization objective and would also like to get first hand practical experience so as to improve my professional skills in work place.
Overview
3
3
years of professional experience
Work History
GUEST RELATION EXECUTIVE
OCEAN AIR TRAVELS KOCHI
Kochi
06.2023 - Current
- Tracked guest feedback to identify areas of improvement within the organization.
- Developed strategies for improving customer satisfaction ratings among existing customers.
- Resolved guest complaints in a professional and courteous manner.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
CUSTOMER SERVICE AGENT
BIRD WORLDWIDE FLIGHT SERVICES (BWFS)
Kochi
02.2022 - 05.2023
- Check-in: Verify travel documents, such as passports and tickets, and confirm reservations
- Baggage handling: Weigh and label luggage, and ensure it's loaded correctly onto the plane
- Seating: Assign seats to passengers
- Boarding passes: Issue boarding passes to passengers
- Security: Screen passengers and their luggage for security purposes
- Assistance: Assist passengers with special needs, disabilities, or unaccompanied children
- Information: Provide information about flights, security, and airline policies
- Reservations: Take reservations from passengers who call in
- Rebooking: Rebook or redirect passengers whose flights are delayed or canceled
- Announcements: Make announcements on the public address system
Education
BBA With Aviation Management -
KOSHYS GROUP OF INSTITUTION/BANGLORE NORTH UNIVERSITY
01.2021
H.S.C -
Board of Higher Secondary Education Kerala
01.2018
SSLC -
Board of public examination Kerala
01.2016
Skills
- Performance Improvements
- Complaint Handling
- Activity Coordination
- Customer Relations
- Guest Relations
- Guest conflict resolution
- Customer Relationship Management
- Call Control
Achievementsandawards
- Participated in college fest, mime and sports and other events
- Participated as NSS Volunteer
- Best NCC cadet award in school 2016
Passport
Yes
Roles And Responsibilities
- Assist passengers in all the airport procedures
- Check-in Passengers and doing all other allocations.
Personal Information
- Place of Birth: Kerala
- Place of Birth: India
- Date of Birth: 04/07/2000
- Gender: Male
- Nationality: Indian
Projects
ORGANISATION STUDY ON IFOS AVIATION PVT.LTD A DETAILED STUDY ON CUSTOMERS AND EMPLOYEES SATISFACTION IN GULF AIR
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge and belief and bear the responsibility for correctness of the above mentioned particulars.
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Malayalam
Proficient
C2
Timeline
GUEST RELATION EXECUTIVE
OCEAN AIR TRAVELS KOCHI
06.2023 - Current
CUSTOMER SERVICE AGENT
BIRD WORLDWIDE FLIGHT SERVICES (BWFS)
02.2022 - 05.2023
BBA With Aviation Management -
KOSHYS GROUP OF INSTITUTION/BANGLORE NORTH UNIVERSITY
H.S.C -
Board of Higher Secondary Education Kerala
SSLC -
Board of public examination Kerala