Summary
Overview
Work History
Education
Skills
Timeline
Generic

Armaan Khan

Customer Success Professional

Summary

Experienced Customer Success Professional with over 2.8 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Core expertise includes strategic account management.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Head - Client Servicing

iPlaceUSA
08.2021 - Current

Managing the contract and Permanent hiring solutions for a large staffing platform in the US market. Catering to manufacturing, healthcare, information technology, and other industries.

Work closely with the delivery teams to ensure they understand the client's requirements and meet the set expectations with quality and on time

Collaborate with clients and delivery teams to create, review, and provide critical analysis of the recruiting process and devise action plans for continuous improvement

Conduct regular performance meetings with the client POCs to discuss potential trends or concerns and provide strategic, customized solutions

Build key relationships with clients and cultivate opportunities for expanding the book of business

Principal Account Manager

IplaceUSA
01.2021 - 07.2021

Manage the contract hiring services for a large staffing platform. Consult with the end customers to identify their hiring needs, and expertly advises the client companies to identify top talent, maximize performance, and reduce employee turnover. Accountable for meeting the revenue goals of the team.

Daily responsibilities include:

• Liaison between clients and the iPlace team
• Procure high priority job orders from clients
• Daily and weekly follow-ups with Client Managers and Account Executives
• Understand the client's needs and help with handling negotiations and closing deals
• Maintain the highest quality of candidates for clients
• Ensure client policies, procedures, and guidelines are implemented effectively
• Work closely with the client team to obtain feedback
• Maintain Daily/Weekly/Monthly/Quarterly performance reports

Account Manager

iPlaceUSA
11.2019 - 12.2020

As an Account Manager, I consult with employers to identify their employment needs and expertly advise client companies in their efforts to identify top talent, maximize performance, reduce turnover. I understand the client's need and help with handling negotiations and closing deals. I make sure to communicate with clients maintain daily and weekly client reports.
My daily routine at work involves:
• Liaison between Clients and the Iplace team.
• Mentoring and training new employees.
• Follow up with Client Managers and Account Executives on a daily and weekly basis.
• Work on the quality control for clients.
• Make sure all follow and maintain client policies, procedures, and guidelines.
• Work with the client's team to obtain feedback
• Maintain Daily / Weekly/ Monthly & Quarterly Performance reports.

Associate Recruiter

iPlaceUSA
06.2019 - 10.2019

• Thorough knowledge of recruiting process from sourcing to recruiting for different employment types including W2, Corp-to-Corp, 1099 for U.S. Citizens, GC, H1-B, TN-1, and EAD holders.
• Hands-on experience with Applicant Tracking Systems (ATS) including Bullhorn and CATS.
• Active Search: Resume search of active candidates from job boards such as Monster, CareerBuilder, Dice, Job Diva and Hot Jobs.
• Add short-listed candidates into client databases such as CATS, Bullhorn etc.
• Search and short-list candidates from job boards, search engines using different search techniques such as Boolean strings.
• Work closely and assist senior team members.
• Possess excellent verbal and written communication skills.
• Ability to prepare concise and error free weekly reports.

Training and Development Intern

Siemens
Goa
06.2018 - 08.2018

Liaison between Human resources professional and employees to ensure smooth delivery of training programs.

Social Media Intern

Mobiefit
Goa
11.2016 - 01.2017
  • Responded to comments, posts and questions from various channels.
  • Assisted team with various marketing projects that would engage new leads and potential customers.
  • Connected with influencers to increase reach of company posts.
  • Created engaging content to catch attention of potential customers.

Market Research Intern

Anka Services
Goa
07.2015 - 08.2015
  • Market research and analysis
  • Conducted consumer surveys and analyzed purchasing trends.
  • Completed research, compiled data and assisted in timely reporting.

Marketing Intern

The Goan
Goa
06.2014 - 08.2014

Creating brand awareness and sales.

Education

Masters in Marketing And Human Resources - Business Administration

Amity University
Pune
07.2017 - 07.2019

Bachelors in Mass Media - Digital Communications And Media

Don Bosco College
Goa, India
06.2015 - 05.2017

Skills

    Client retention

Client servicing

Client Engagement

Managing client relations

Client assessment and analysis

Timeline

Head - Client Servicing

iPlaceUSA
08.2021 - Current

Principal Account Manager

IplaceUSA
01.2021 - 07.2021

Account Manager

iPlaceUSA
11.2019 - 12.2020

Associate Recruiter

iPlaceUSA
06.2019 - 10.2019

Training and Development Intern

Siemens
06.2018 - 08.2018

Masters in Marketing And Human Resources - Business Administration

Amity University
07.2017 - 07.2019

Social Media Intern

Mobiefit
11.2016 - 01.2017

Market Research Intern

Anka Services
07.2015 - 08.2015

Bachelors in Mass Media - Digital Communications And Media

Don Bosco College
06.2015 - 05.2017

Marketing Intern

The Goan
06.2014 - 08.2014
Armaan KhanCustomer Success Professional