Arnab Kundu
Kolkata
Summary
Experienced IT professional at Greenply Industries Limited, specializing in Zscaler VPN deployment and optimization of AWS workloads. Proven expertise in Windows Server Administration, with a strong emphasis on enhancing operational efficiency and customer satisfaction through effective leadership and collaboration. Notable achievements include successful project management that led to improved system performance. Driven to leverage technical skills and strategic thinking to foster innovation in IT operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Assistance Manager
Greenply Industries Limited
05.2022 - Current
- Executed deployment of Zscaler VPN (ZIA and ZPA) for Greenply across PAN India.
- Analyzed resource utilization to optimize AWS workloads.
- Manage ITSM and ITAM tools such as Zoho according to company needs.
- Implemented CrowdStrike antivirus software.
- Directed collaboration between partners and vendors aligned with project expectations.
- Ensuring optimal performance of LAN and Wi-Fi systems through vendor collaboration.
- Conducted successful negotiations with partners and vendors for new project implementation.
- Directed technical escalations efficiently.
- Coordinated with vendors for outsourced projects.
- Generated comprehensive reports.
- Liaised with vendors to ensure timely delivery and quality.
- Overseen maintenance of network and server infrastructure.
- Facilitated project calls involving management and partners.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
Technical Lead
Softenger India Pvt Ltd
02.2021 - 05.2022
- Addressed and resolved complex technical issues.
- Facilitating collaboration among multiple teams to deliver solutions.
- Ensured timely resolution through effective SLA monitoring.
- Generated comprehensive reports from multiple data sources.
- Authored comprehensive documentation.
- Collaborated effectively with vendors and OEM to meet project requirements.
- Supervised network and server functionality.
- Overseeing desktop operations and end-user support.
System Engineer (Team Lead)
HCL Infosystems ltd
02.2016 - 02.2021
- Managed server setup, maintenance, switch/router configurations, and LAN architecture development at regional offices.
- Overseeing and guiding team members.
- Prepared regular comprehensive reports.
- Responding to escalation cases from central and regional teams.
- Managed operational difficulties efficiently.
- Facilitated communication among Security, Network, and Application teams.
- Streamlined product tracking to ensure accuracy and efficiency.
- Managed maintenance tasks for Enterprise Active Directory Services.
Sr. Associate (Technical)
HCL Infosystems ltd
08.2010 - 12.2012
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Performed regular maintenance checks on computer hardware components.
- Assisted colleagues with complex IT problems or inquiries.
- Developed procedures for installation, configuration and testing of IT products.
Sr. System Engineer
Spanco Ltd
03.2010 - 08.2010
- Oversaw system and server operations.
- Handled user password management through AD.
- Delivered solutions to unexpected issues through detailed understanding of business operations.
System Engineer
P&R Services (Wipro InfoTech)
03.2009 - 03.2010
System Engineer
Wipro InfoTech
08.2008 - 03.2009
System Engineer
Wipro InfoTech
08.2007 - 08.2008
Education
MBA - IT
Sikkim Manipal University
01.2013
B. Tech - Information Technology
JIS College of Engineering
01.2007
12th -
Hariyana Vidya Mandir
Kolkata, West Bengal01.2003
10th -
Hariyana Vidya Mandir
Kolkata, West Bengal01.2001
Skills
- Windows Server Administration
- Active Directory
- DNS
- DHCP
- WDS Server
- WSUS Server
- Red Hat Enterprise 63
- ISA Server
- Threat Management Gateway
- Squid Proxy
- VMware
- Symantec AV
- CrowdStrike
- MacAfee Antivirus Management
- Basic Networking and Security
- Zscaler VPN
- ITSM ITAM
Accomplishments
- Completed MBA in Information Technology in 2013
- Implementing UIDAI Project in Ranchi
- Successfully completed implementation of Server Project and LAN Project in RBI (Ranchi)
- Training from RBI on Core Banking System Software
- Conducted Knowledge Sharing session on various business activities and domain knowledge in Project teams and outside project teams
- Conducted Training in fundamental for new fresher trainees.
- Mentored new members of the Project team.
- Certified from Client (Wipro BPO) for Excellence Customer Relationship.
- Certified in ITIL-Foundation
Extracurricular Activities
Travelling Watching sports Internet Surfing Painting Designing programs using VB.NET (Web, Android, Desktop apps)
Personal Information
- Pan Number: AVWPK3291N
- Passport Number: S7188936
- Date of Birth: 08/06/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
- ITIL-F
- CCNA (Udemy)
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Disclaimer
I hereby solemnly affirm that the above information is true to the best of my knowledge and understanding.
Timeline
Associate Assistance Manager
Greenply Industries Limited
05.2022 - Current
Technical Lead
Softenger India Pvt Ltd
02.2021 - 05.2022
System Engineer (Team Lead)
HCL Infosystems ltd
02.2016 - 02.2021
Sr. Associate (Technical)
HCL Infosystems ltd
08.2010 - 12.2012
Sr. System Engineer
Spanco Ltd
03.2010 - 08.2010
System Engineer
P&R Services (Wipro InfoTech)
03.2009 - 03.2010
System Engineer
Wipro InfoTech
08.2008 - 03.2009
System Engineer
Wipro InfoTech
08.2007 - 08.2008
MBA - IT
Sikkim Manipal University
B. Tech - Information Technology
JIS College of Engineering
12th -
Hariyana Vidya Mandir
10th -
Hariyana Vidya Mandir
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