Arnab Dasgupta
Regional Training Manager
Kolkata
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Regional Training Head
Samsung India Electronics
06.2013 - Current
- Handling training operations for Consumer Durable Products.
- Coordination with all Stakeholders and analyzing training needs.
- Regular market storming for market intelligence, channel partner meets.
- Regular co-ordination with concerned stakeholders about new launched product and their promotions.
- Enhancing Sell-Out tools for premium products.
- Enabling ISDs productivity.
- Planning monthly training calendar.
Product & Soft Skills Trainer
Samsung India Electronics
05.2011 - 05.2013
- Handling the training of consumer durable products for the front-enders, sales staff, internal staffs, dealer & distributors' staffs.
- Regularly training the internal and external sales team of Samsung at Bangladesh, Nepal.
- Going for regular market visit to cross check the understanding level of the Samsung Product Consultants in term of product knowledge and soft skills.
- Looking after the recruitment for the new joinees (ISDs).
Product Trainer
NIS SPARTA for Samsung India Electronics Limited
10.2009 - 04.2011
- Handling the training of the entire range of consumer durable products of Samsung India Electronics Limited for the East region
- Given training to the entire sales team of all the distributors of Samsung, Bangladesh at Dhaka
- Coordinating with Head Office and Samsung for making the training calendar for a month, post training reports regularly
- Going for regular market visit to cross check the up gradation of the Samsung Product Consultants' in terms of product knowledge and soft skills.
Product & Sales Trainer cum Store Manager
Planet M Retail Limited (Consumer Durables Store)
06.2008 - 10.2009
- Handling the entire training part for mobile phones, iPods, music players for all the stores in the city.
- Coordinating with Head Office for the training calendar for a month.
- Conducting the induction training for products.
- Looking after the network operator business for all the stores in the city.
- Keeping track of the sales in all the stores, analyzing top selling mobile phones from each store.
- Coordinating with the handset vendors for the requirement of training during the launch of new product.
Duty Manager/Store Manager
Essar Telecom Retail Limited
11.2006 - 05.2008
- Worked in the pilot batch as a Duty Manager for Essar Telecom Retail Limited from November 2006; worked in the pre opening stage from November 2006 to February 2007; worked in the flagship store as a Duty Manager from February 2007 to May 2007; later worked as a Store Manager from June 2007 to May 2008
- Handling the store operations.
- Planning the manpower
- Keeping track for the sales and stocks of mobile phones, mobile phone servicing, mobile accessories, connections, gaming consoles, music players from the store
- Setting up new stores.
- Giving training to the store staff on the products.
- Vendor Management.
Team Member
Gen M for Pantaloons Retail India Limited
06.2006 - 10.2006
- Looking after the sales of mobile phones, phone accessories, connections from the store.
- Indenting for the stock depending on the demand of stock.
- Negotiating with the vendors for the supply of the stocks.
Customer Care Executive/Team Leader
Kankei Relationship Marketing Services Private Limited
11.2004 - 04.2006
- Worked as a Customer Care Executive in Kankei Relationship Marketing Services Private Limited for Hutchison Telecom East Limited.
- Promoted as a Team Leader from November 2005.
- Handling inbound calls of customers.
- Escalating the issues to respective departments then used to follow up for the feedback.
- Handling the floor as a Team Leader.
- Making monthly reports about each executive's performance.
Education
Bachelor of Arts - International Hospitality
Queen Margaret University College
Edinburgh 04.2001 - 2004.04
BBA - Hospitality And Tourism
Vishwa Bharati University
Shantiniketan 04.2001 - 2004.04
Diploma in Hotel And Catering Management - Hotel And Catering Management
International Institute of Hotel Management
Kolkata2004
Higher Secondary - undefined
W.B.C.H.S.E
Secondary -
W.B.B.S.E
Kolkata 04.1990 - 04.1998
Skills
Employee Coaching
undefinedPersonal Information
- Date of Birth: 09/10/81
- Marital Status: Married
Photography, Travelling, Riding
Learning and still want to Learn More
Timeline
Regional Training Head
Samsung India Electronics
06.2013 - Current
Product & Soft Skills Trainer
Samsung India Electronics
05.2011 - 05.2013
Product Trainer
NIS SPARTA for Samsung India Electronics Limited
10.2009 - 04.2011
Product & Sales Trainer cum Store Manager
Planet M Retail Limited (Consumer Durables Store)
06.2008 - 10.2009
Duty Manager/Store Manager
Essar Telecom Retail Limited
11.2006 - 05.2008
Team Member
Gen M for Pantaloons Retail India Limited
06.2006 - 10.2006
Customer Care Executive/Team Leader
Kankei Relationship Marketing Services Private Limited
11.2004 - 04.2006
Bachelor of Arts - International Hospitality
Queen Margaret University College
04.2001 - 2004.04
BBA - Hospitality And Tourism
Vishwa Bharati University
04.2001 - 2004.04
Secondary -
W.B.B.S.E
04.1990 - 04.1998
Diploma in Hotel And Catering Management - Hotel And Catering Management
International Institute of Hotel Management
Higher Secondary - undefined
W.B.C.H.S.E
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