Vishwas Vishnoi
Gurugram
Summary
Results-driven regional training manager with 21 years of experience in e-commerce, q-commerce, online retail, and hospitality. Developed and implemented effective training programs across various locations, significantly enhancing employee performance and fostering a culture of continuous learning. Strong leadership and communication skills contribute to team success and drive organizational growth through targeted process improvements.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Regional Training Head
Bigbasket
North (Delhi,Haryana,Punjab) & East (West Bengal,Oridsha,Bihar,Jharkhand and Assam)
02.2019 - Current
- Achieved 100% completion of training delivery for new hires and process rollouts.
- Led internal development program, boosting employee skills and overall performance.
- Managed training programs across Delhi, Haryana, and Punjab, West Bengal, Assam, Odisha, Jharkhand and Bihar for all verticals of BigBasket.
- Completed sales training for B2B workforce, resulting in improved performance in BB Daily and BB Mandi.
- Stabilized new business operations through effective online training methods.
- Conducted cultural value workshops to reinforce organizational values across the region.
- Oversaw organizational development efforts, driving increased operational effectiveness across teams.
- Ensured compliance with half-yearly training audits for regional training team.
- Developed competency mapping for direct reportees of business head.
- Mentored certified mentees to enhance their professional skills.
- Led cross-functional teams to enhance customer experience and streamline operations.
- Facilitated training programs to improve staff skills and operational efficiency.
Training and Operations Manager
Landmark Group UAE
Dubai
01.2017 - 01.2019
- Managing overall training and operations of fast casual restaurants division (Jamba Juice, Grk Greek fresh and Max Burger)
- Change leader for EPIC cultural workshop for all food brands of Landmark group
- Delivering superior food and beverage service and maximizing customer satisfaction across all fast casual restaurants
- Responding efficiently and accurately to restaurant customer complaints
- Liaising with leasing team to acquire new sites for brand expansion
- Assisting General Manager in managing the business in terms of new sites feasibility and target setting to achieve desired ROI
- Oversee short and long-term financial and managerial reporting
- MIS consolidation and reporting to General Manager and hospitality C.O.O
- Development of mass marketing initiatives for both brands with the help of the marketing team and their execution at store level
- New product development for brand with due approvals from NPD team of Jamba Juice US
- Coordinated with host brand teams regarding new site submittals, NPD approvals, marketing, training, business updates, and daily coordination.
- Coached, guided, trained, and audited stores to establish them as area training locations.
- Recruiting and hiring right talent and developing training modules & plans for them
- Facilitated team performance through regular feedback and coaching sessions.
- Contributed to short and long-term organizational planning and strategy as a member of the management team.
- Responsible for training matrix updating and review
- Monitored mystery audit training, updated scores, and followed up on action plans.
- Conducting sectional training for all managers and crew members in brands
- Developed employees through internal training and organized workshops to enhance skills and performance.
- Conducting operational excellence audit in the market
- Conducting team member training audit and follow up on the action plan
- Created training modules for all levels and ensured implementation across all stores.
- Work with food innovation team for new product development
- Conducting food trails for upcoming launches
- Developed crew trainers for all sections in every store.
- Training and New store opening manager, Au Bon Pain Café India.
Training Manager -North
Au Bon Pain Cafe India LTD
New Delhi
05.2014 - 12.2016
- Workshop Facilitator, Organizer, and In-charge for SMART&C (mystery audit workshop) for entire India
- Conducted training need analysis for the region.
- Conducting sectional training for all GSA's is in market
- Developed and conducted internal employee training and workshops.
- Led orientation and induction for all employees.
- Conducted one-on-one onboarding sessions for new employees.
- Developed and implemented buddy trainer program for each section in all Cafés to improve onboarding and skill development.
- Managed sectional certification and maintained training files in stores.
- Managing managers under training review and responsible for successful completion of their training on time
- Conducted team training audits and followed up on action plans.
- Updated and reviewed the training matrix.
- Prepared, updated, and implemented procedure cards.
- Monitoring mystery audit training, score updating and action plan
- Managing new store opening
- Creation of modules for all level and ensure the launch for Pan India
- Reviewed and addressed online guest feedback to enhance service quality and satisfaction.
- Conducting food trail for upcoming launch
- Work with food innovation team and new product development
- Implemented strategies to motivate staff and improve retention rates.
- Accomplishment of restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining restaurant staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions
- List of notable accomplishments in role.
- World highest Score in unannounced quality audit by Au Bon Pain International
- Successfully set up two commissaries in NCR
- Successfully opened nine Cafés and eight Kiosks
- Contributed to the food innovation team.
Training Manager
Pizza Hut, Devyani International Limited
New Delhi
11.2011 - 05.2014
- Overall In charge of new product launches and new product trainer the trainer in collaboration with YUM India
- Led new product launches and trained trainers in collaboration with YUM India
- Workshop facilitator and In-charge for orientation and CHAMPS, buddy trainers workshop and internal development program
- Led the overall orientation and induction process for all employees in the region.
- Oversaw managers in training review, ensuring timely completion of their training programs
- Updated and reviewed the training matrix for the region.
- Achieved company goals by owning new requests and identifying value-added opportunities for job accomplishments
- Managed sectional certification and maintained the training file.
- Gathered and addressed guest feedback to resolve complaints effectively.
Restaurant General Manager
Ruby Tuesday New Delhi
01.2011 - 11.2011
- Establishing restaurant business plan by surveying restaurant demand; identifying and evaluating competitors, preparing financial, marketing and sales projections, analyses and estimates
- Delivered revenues and profits through development and marketing of appealing restaurant service and effective staff management.
- Attracted patrons by developing and implementing marketing, advertising, and community relations programs; evaluated results and tracked changing demands.
- Achieved human resource objectives by recruiting, selecting, orienting, training, scheduling, coaching, and evaluating restaurant staff; communicated job expectations and monitored contributions.
- Controlling purchases and inventory of the restaurant, planning budget-oriented stock orders; reviewing and evaluating usage reports; analyzing variances; taking corrective actions
- Accepted ownership for completing new requests and exploring opportunities for adding value to job accomplishments.
Assistant Manager
Food and Beverage Service, Hyatt Hotel
Mumbai
07.2009 - 01.2011
- Led food and beverage team for banquets at Hyatt Regency, ensuring seamless service and high standards
- Developed seasonal menus aligning with customer preferences and market trends, driving increased customer satisfaction
- Operated STAX Bar and Restaurant, enhancing guest experience and service quality
- Food & Beverage trainer for hotel
- Restaurant's Sommelier
- Planning and implementing simulations
Team Leader
Hyatt Hotel
Mumbai
05.2007 - 07.2009
- Coordinated venue events to enhance guest experience and satisfaction
- Managed wine and equipment inventory to ensure availability and quality
- Recorded daily sales transactions to track revenue and trends
- Server, Stax Bar and restaurant Hyatt regency Mumbai India
Waiter
Hyatt Hotel
Mumbai
05.2005 - 04.2007
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special dietary needs.
- Managed table settings and ensured cleanliness throughout the restaurant.
- Coordinated daily restaurant operations to ensure smooth service and customer satisfaction
Industrial Trainee
Radisson Hotel
New Delhi
10.2002 - 03.2003
- Recognized as Best Trainee during training at Radisson, New Delhi for exceptional performance and commitment.
- Assisted in daily operations within hotel departments to ensure smooth service delivery.
- Collaborated with team members to maintain high standards of guest satisfaction.
- Supported front desk staff by managing check-in and check-out processes efficiently.
Education
Diploma in Training and Development - Training and Dovelopment
Indian Society of Training and Development
New Delhi , India 01-2023
Master's - Business Administration, Human Resource
Subharti University
Meerut, UP, India01-2017
B. Sc - Hotel Management
Institute of Hotel Management
Bhubaneswar, India01-2005
Skills
- Training development
- Program design
- Learning needs assessment
- Online training methods
- Policy implementation
- Recruiting and onboarding
- Performance evaluation
- Program evaluation
- Cross-functional collaboration
- Cross-functional team development
- Employee engagement
- Coaching and mentoring
- Team building
- Organizational growth
- Diversity programs
- Problem solving
Accomplishments
- Establish and create the training for Fresho (live store) for bigbasket.com.
- Create and successfully implement the B2B sales training in the organization.
Certification
- • Behavioral Event Interviewing certified
• Certified Mentor
• Food safety supervisor certificate of competence by FSSAI.
• Certified sales capability trainer (Sales enabling training program).
• Person in charge of level-3 training of the Food Control Department of Dubai from Highfield's body of compliance, Dubai (UAE).
• HABC Level-3 in supervising food safety (QCF).
• Train the trainer certified from the Landmark Training Academy, Dubai (UAE).
• Train the trainer certified from Pizza Hut (Devyani International LTD, India).
• Certificate in Customer Service Execution from Pizza Hut (Devyani International LTD, India).
• NCC ‘B’ Certificate holder as Senior Under Officer from 70 UP BN NCC, Meerut.
Personal Information
- Nationality: Indian
- Driving License: UP1520190015128
Languages
- English and Hindi
Timeline
Regional Training Head
Bigbasket
02.2019 - Current
Training and Operations Manager
Landmark Group UAE
01.2017 - 01.2019
Training Manager -North
Au Bon Pain Cafe India LTD
05.2014 - 12.2016
Training Manager
Pizza Hut, Devyani International Limited
11.2011 - 05.2014
Restaurant General Manager
Ruby Tuesday New Delhi
01.2011 - 11.2011
Assistant Manager
Food and Beverage Service, Hyatt Hotel
07.2009 - 01.2011
Team Leader
Hyatt Hotel
05.2007 - 07.2009
Waiter
Hyatt Hotel
05.2005 - 04.2007
Industrial Trainee
Radisson Hotel
10.2002 - 03.2003
Diploma in Training and Development - Training and Dovelopment
Indian Society of Training and Development
Master's - Business Administration, Human Resource
Subharti University
B. Sc - Hotel Management
Institute of Hotel Management