Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Arnik Khillar

Arnik Khillar

Bengaluru

Summary

Experienced Scrum Master transitioning into Change Management, bringing over 6 years of experience in driving digital transformation, facilitating organizational change, and leading high-performing teams through transformation. Proven ability to manage resistance, influence stakeholders, and foster a culture of continuous improvement. Adept at coaching, communication planning, stakeholder alignment, and delivering business outcomes during times of change. Skilled in balancing technical execution with the people side of change to ensure successful adoption of new processes, tools, and behaviors.

Overview

7
7
years of professional experience

Work History

Senior Consultant

Ernst & Young
Bengaluru
05.2023 - Current
  • Led Digital transformation for a supplier onboarding tool for a global CPG client, ensuring timely and value-driven delivery.
  • Delivered stakeholder training for 100+ users across APAC, Europe, and the Americas, driving tool adoption and change readiness.
  • Facilitated Scrum ceremonies and supported backlog refinement, resulting in improved team velocity and delivery alignment.
  • Removed blockers and managed cross-functional dependencies, achieving a 20% reduction in delivery delays during critical phases.
  • Enabled successful Early Life Support (ELS) exit through effective communication and process improvements, reaching 90%+ issue resolution within SLA.
  • Conducted Agile onboarding and maturity assessments, driving a 25% increase in Agile adoption and promoting a continuous improvement culture.

Business Transformation Consultant

IBM
Bengaluru
05.2022 - 05.2023
  • Assessed automation potential by identifying high-value use cases, leveraging Digital Twin technology for simulation and opportunity mapping.
  • Led change management activities post-Go-Live using Agile principles, enabling smooth transitions through collaborative planning, iterative delivery, and continuous stakeholder feedback.
  • Managed cross-functional teams comprising Business Analysts, developers, and OCM consultants, ensuring on-time delivery of Digital Twin solutions and effective change adoption.
  • Drove stakeholder engagement by aligning business teams with evolving project goals, facilitating iterative planning sessions, and incorporating feedback to enhance user satisfaction and solution relevance.
  • Improved adoption rates for automation use cases through targeted change strategies, including training, communication, and issue resolution, addressing resistance and ensuring sustained usage.
  • Created detailed Process Design Documents (PDDs) for identified use cases by analyzing and documenting AS-IS and TO-BE processes, supporting implementation and audit readiness.

Strategic Account Manager

Times Internet
Bangalore
12.2019 - 06.2020
  • Managed portfolio of PAN India F&B chains like Dominos, Barbeque Nation, Chai Point etc. with a topline of 3.5 crores
  • Scouting for potential clients, evaluating their needs and customize offerings based on product offerings

Key Accounts Manager

Zomato
Bengaluru
09.2018 - 09.2019
  • Managed end to end client relationship including pitching, price negotiation, billing, payment collection & trouble shooting
  • Part of the launch team of Zomato Hyperpure during its pilot in Bangalore and contributed in scaling Zomato Hyperpure from scratch

Education

MBA -

Indian Institute of Management
Raipur, India
04-2022

Bachelor of Technology -

National Institute of Technology
Rourkela, India
04-2016

12th - Science

Kendirya Vidyalaya
Cuttack
04-2011

10th -

Kendriya Vidyalaya
Cuttack
04-2009

Skills

  • Scrum Master
  • Delivery Facilitator
  • Requirement Gathering & Analysis
  • Process Mapping & Modelling
  • Metrics & Reporting
  • ELS Support
  • Azure DevOps
  • Stakeholder Management
  • Change Management
  • Procurement

Accomplishments

  • EY Client Extraordinaire Award
  • Campus Finalist for Reliance TUP-2020
  • Member of the Corporate Relations & Placement team of IIM Raipur (2020-22) and successfully contributed to 100% placements and 27% YoY increase the average CTC

Timeline

Senior Consultant

Ernst & Young
05.2023 - Current

Business Transformation Consultant

IBM
05.2022 - 05.2023

Strategic Account Manager

Times Internet
12.2019 - 06.2020

Key Accounts Manager

Zomato
09.2018 - 09.2019

MBA -

Indian Institute of Management

Bachelor of Technology -

National Institute of Technology

12th - Science

Kendirya Vidyalaya

10th -

Kendriya Vidyalaya

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Arnik Khillar