Arnish Mukherjee

• Oversaw hub management to drive business target achievements.
• Developed training programs and managed hub operations, including recruitment, scheduling, and performance management, to enhance efficiency.
• Operational Synergy with internal teams to create efficiency in collections processes, reporting, and reconciliation.
• Lead and operate new branches, field teams, and partner teams in the regions to drive special projects.
• Assist the credit team in designing experiments, effort benchmarking for own branch operations.
• Analyzed industry risk trends as part of the central risk team to develop data-driven strategies and enhance existing risk frameworks
• Spearheaded the growth of a ₹6 crore business portfolio within 5 months through strategic execution and operational excellence
• Design loan products for Avanti in consultation with the Borrowing Institution and internal functions - Risk, Finance, and Credit.
• Provide market intelligence with respect to collection and portfolio quality to assist in internal decision making.

Played instrumental role in customer meetings and successful retention at HDFC Bank.

• Positioned branch as leading center for generation of savings accounts and primary revenue generation through mortgage lending.
• Successfully managing a monthly revenue of 60 crores with a team of 4 core members.
• Regular meeting with corporate business DSAs for business growth and lead conversion.
• Managing credit functionalities and approvals for salaried and NRI clients.
• Assessing and evaluating the risks related to loan approval decisions to ensure quality loan clearance.
• Ensuring TAT, Compliance, and adherence to company policies in terms of Loan Disbursement.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Monitoring loan portfolio and ensuring customer retention with effective customer engagement.
• Driving the sales team for target achievement and supervising compliant loan disbursement as per regulatory norms and regulations.
• Involved with business development and business target supervising activities, along with cultivating relationships with real estate developers, to ensure business expansion and growth.
• Part of a result-oriented branch in terms of overall target achievement and leading the overall portfolio in various segments for HDFC LTD (Eastern Region).
• Driving Sales and Channel for Business target achievements.
• Achieving business targets on a month-to-month basis.
• Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.

• Involved with business development and business target supervising activities along with cultivating relationships with Real Estate Developers to ensure business expansion and growth
• Part of a result oriented branch in terms of overall target achievement and leading the overall portfolio in various segments for HDFC LTD(Eastern Region)
• Driving Sales and Channel for Business target achievements

• Supported Incubators Team and Ministry of MSME
• Attained consultancy and assistance to make it recognized as a start-up
• Knowledge gathering about Government Schemes in MSME Units

• Reporting audit findings and making recommendations for improvement in operations and reduction in cost.
• Worked closely with colleagues to identify new business prospects and cross-sold integrated services/products, which brought more than a 35% increase in business revenues in FY 2017-18.
• Initiated steps like proper staff management, regular sales meetings, counseling of staff to contribute towards the growth of the branch.
• Supervising 64 microbanking branches for business generation.
• Interacted regularly with customers to understand their demands and enhanced customer base by 17%, by opening 14 micro banking branches.
• Championed organizational change initiatives for smoother transitions during periods of growth or restructuring.