Stock Market trading and Investment
Arohi Prakash
Assistant Manager - Operations
Bangalore,Karnataka
Summary
An experienced Operations Professional having 7+ Years Diverse Experience In Supply Chain Handling, well versed in using Office tools, CRM ,advance excel,Power BI, google dashboards Ad-hoc Reports And implementing Statistical & Data Analysis Techniques. Desires To Bring Expertise To Dynamic, Growth-Oriented Position, Whilst Impacting My Learning Curve.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Team Lead
Dream Gains Pvt. Ltd
Bangalore
- M AY 2 013 — S EPTEMBER 2014
Assistant Manager
Byju's, The Learning App
Bangalore
12.2014 - Current
- Transition of reports from Excel to Power BI and Tableau.
- Utilized data visualization tools to effectively communicate business insights.
- Build BBT model to help logistics team to decide on which Logistics partner to target, resulting in 17% reduction in average TAT on delivery
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Identified, analyzed and interpreted trends or patterns in complex data sets using Knime Platform
- Used statistical methods to analyze data and generate useful business reports.
- Developed root cause reports to address problems related to sales conversions, successfully revealing insights that boosted sales by 11%
- Responsible for end to end escalation management across all Operational activities /Products to reduce e
- Manage Tele-caller performance tracking and monitoring calls and targets helped to boost Conversion rate to 9%
- Supervised And Streamlined Existing Order management Process to reduce and bring down exceptions from 7 % to 2.3%
- Established Internal Audit Team To Oversee OFT Daily's by Reviewing Existing Audit Processes For Sales And Revenue Team, helped reducing error from 12% to >1%
- Diverse Reporting Experience With CRM Platforms Tools Such As -Lead Squared,Fresh-Desk,Fresh-chat,Order-Hive,Ameyo,Sales Force
- Actively Coordinated with SCM Team To Plan, Develop, Align And Execute Strategies That Would Meet Organization's Vision, Mission And Objectives
- Prepared Working Papers, Reports And Supporting Documentation For Audit Findings
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Identified and documented detailed business rules and use cases based on requirements analysis and resolved issues regarding integrity of data flows into databases.
Education
MBA - Finance &HR
Adarsh Jain College
09.2010 - 06.2012
BCA -
Arcade Business College
04.2007 - 04.2010
Skills
Power BI
Advance Excel & Dashboard
Data ManagementHandling L1 EscalationsStrong Analytical insight And Problem-Solving Skills
Strong Work ethic And Team Handling Skills
CRM Handaling & MIS ReportingAdvance Excel & Dashboard
Resource Allocation
Employee Evaluation
Accomplishments
- Modified and improved existing Audit Process to reduce processing time by 10 min/audit and improve accuracy by 92%.
- Made recommendations on business intelligence tools to cut processing time by almost half
- Supervised team of 30 staff members.
- Collaborated with team of 4 in the development of BBT for Logistics Team.
- Documented and resolved Order management issues which reduced exceptions to almost 7%
- Used Microsoft Excel and Power BI to develop Performance dashboard and Employee Performance tracking with accuracy and efficiency.
Certification
Google data Analytics (Persuing)
Interests
Professional Upskilling
Travelling
Timeline
Google data Analytics (Persuing)
05-2022
Google datastudio (Udemy)
04-2021
Assistant Manager
Byju's, The Learning App
12.2014 - Current
MBA - Finance &HR
Adarsh Jain College
09.2010 - 06.2012
BCA -
Arcade Business College
04.2007 - 04.2010
Team Lead
Dream Gains Pvt. Ltd